Customer Service Opportunities

3 weeks ago


Leeds, United Kingdom Morgan Sindall Property Services Full time

**Fixed Term - 12 Months - Full Time**

We are looking to recruit a Customer Service Planner and a Customer Service Advisor to join our team in Hunslet, Leeds on a 12 month fixed term contract.

**About the Role**

Joining our team, you’ll be responsible for liaising with clients, sub-contractors, suppliers and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given.

Using our MSi system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

**About You**

Highly organised, methodical and thorough with keen eye for detail. Adaptable and able to work in a face paced environment. Previous experience in scheduling/repairs and maintenance/social housing not essential but desirable. Full training will be provided. Both Customer Service Advisor and Customer Service Planner opportunities available. Customer Service Advisor is more administrative and provides essential support to Planners. Customer Service Planner has responsibility and accountability for set engineers schedules and efficiencies.

**Benefits**
- 26 Days Holiday & Bank Hols
- Enhanced Pension Plan
- Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
- Life Assurance & Accident Cover
- Share Save
- Enhanced Maternity & Paternity Pay
- Work Perks Discounts & Vouchers
- Buy & Sell Holiday
- Flexible Working & Flexible Bank Holidays
- Cycle to Work
- Volunteering (2 days paid)
- Learning & Development Opportunities
- Extensive Wellbeing Support, including EAP
- Loyalty & Values Awards
- Funded Professional Subscription
- Eye Care Vouchers

**About Us**

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 800 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.
- Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success._

**_ MSPS are proud to support the resettlement of armed forces personnel_**

INDSP



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