Patient Services Coordinator

3 weeks ago

Manchester, United Kingdom Diagnostic Healthcare Ltd Full time

**Job Title**: Patient Services Coordinator

**Salary**: £20,475

**Contract**:Permanent - Full-time

**Hours**:37.5 hours per week

**Shift Patterns**: Monday - Friday between the hours of 8am-5pm

**Location**: South Manchester (M22)

**About Us**:
Diagnostic Healthcare was established in 2004 and provides medical diagnostic imaging services of MRI, ultrasound, DEXA, CT, X-ray and CBCT to both NHS and private patients. We deliver over 300,000 scan appointments every year from over 75 locations and are a trusted provider of services for both NHS and private patients. There has never been a more exciting time to join us as we continue our exciting growth trajectory, expanding our imaging fleet, investing in cutting edge technology, and increasing our service offerings and site locations nationally.

**Introduction**:
Are you looking for a new challenge? Looking to work a with a friendly, supportive team? There has never been a more exciting time to join us as a **Patient Services Coordinator **to work in a progressive and supportive company offering a wide range of opportunities to develop.

Due to continued growth and expansion, we have multiple exciting opportunities for **Patient Services Coordinators **to join our modern Head Offices in South Manchester. Your role will be to provide exceptional administrative support within the Patient Services Team.

This is an exciting role in a fast-paced and dynamic office environment - ideal for someone looking to further their administrative career or gain valuable experience within the healthcare sector.
- **While previous customer-facing or administrative experience would be fantastic (healthcare industry experience would be an added bonus) full training will be provided to ensure you feel confident and fully capable in your new role**_

**Culture and Company Values**:
At Diagnostic Healthcare, we place our culture and company values at the forefront of everything we do as an organisation...

**Respect**: We treat people as individuals and understand that strength comes from our diverse workforce. We treat colleagues and patients with dignity and respect, encouraging each other to grow and develop in the workplace.

**Care**: We work as a team to provide the highest standard of care in a welcoming environment. We are committed to ensuring that every patient and employee feels safe and valued. We listen to those we serve and work alongside; we learn from feedback and constantly make improvements.

**Professional**: Our employees work to deliver the best possible experience for each patient, a culture of innovation and continuous improvement ensures that we are providing the best possible service.

**Safety**: The safety of our patients and colleagues is at the centre of everything we do. We hold each other accountable and work together to create an environment where both patients and colleagues feel secure and valued.

**Excellence**: We deliver our services using the most innovative and advanced equipment enabling us to excel in everything that we do. We strive for continuous improvement as leaders in our profession.

**Responsibilities**:

- To process and monitor patients booking in a timely and accurate manner and to meet the required KPI's.
- To provide a high level of customer service and patient care
- To be organised and proactive with good attention to detail
- Ability to work independently and as part of a team
- To be able to work on multiple IT systems
- To act as main point of contact for customers at all levels

**We are looking for somebody with**:

- Excellent communication skills
- A friendly, positive and empathetic nature
- Exemplary customer service skills
- General knowledge of office protocols and procedures
- Strong knowledge of IT programs such as Microsoft Office/Outlook, Word and Excel
- Professionalism and flexibility in your approach to work
- The ability to effectively prioritise, organise and time manage busy workloads
- An understanding of the importance and need for confidentiality when dealing with sensitive patient information

**What can we offer you**:
We recognise that our workforce is the most valuable part of our business, and we strive to ensure we support our staff to achieve their potential and beyond. We are proud to have enabled many team members to progress in their careers, broadening their responsibilities with experience and training, and we will continue to ensure this is a key focus during your journey with Diagnostic Healthcare.

**Our Benefits Include**:

- Bonus scheme
- Annual leave purchase scheme
- Employer pension
- Employee referral scheme
- Bi-annual company events
- NHS top up scheme (after 6 months' service)
- Cycle to work scheme
- Discounted scans
- Life assurance (after 6 months' service)
- Learning and development opportunities

If you are looking for that next step to pursue a varied and exiting career then we want to hear from you

**Submit your CV** to **Apply** and see what we can offer you.

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