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Welcome & Service Assistant X 5 / Cynorthwyydd

4 months ago

Pwllheli, United Kingdom National Trust Full time

Fel Cynorthwyydd Croeso a Gwasanaeth, eich rôl chi yw sicrhau bod pob cwsmer yn cael croeso rhagorol.

Yn y swydd hon, byddwch yn croesawu ymwelwyr i’n pedwar maes parcio arfordirol ym **Mhorthor, Porthdinllaen, Llanbedrog **ac **Aberdaron, **ac yn ein canolfan ymwelwyr, **Porth y Swnt.**

Mae hon yn rôl cyfnod penodol o 18 Mawrth i 15 Medi 2024, a bydd disgwyl ichi weithio o 10am i 4pm, hyd at 5 diwrnod yr wythnos.

Os ydych yn berson cyfeillgar a siaradus, sydd wrth eich bodd gyda’r awyr agored, rydym yn awyddus iawn i glywed gennych chi.

**Noder, mae’r gallu i gyfathrebu'n rhugl yn Gymraeg a Saesneg yn hanfodol ar gyfer y rôl hon.**

As a Welcome and Service Assistant, your role is to ensure that each of our customers receives an excellent welcome.

In this job, you will be welcoming visitors to our four coastal car parks at **Porthor, Porthdinllaen, Llanbedrog **and **Aberdaron **and our visitor centre, **Porth y Swnt.**

This is a fixed-term role from 18 March July to 15 September 2024, where you will be expected to work from 10am to 4pm, up to 5 days a week.

If you’re a friendly and chatty person who loves the outdoors, we’d love to hear from you.

**Please note that the ability to converse fluently in Welsh and English is essential for this role.**

What it's like to work here:Mae Pen Llŷn yn dir hynafol, sy'n gyfoeth o ddiwylliant a hanes. O draethau eiconig, i bentrefi pysgota pictiwrésg, mae ymwelwyr wedi mwynhau arfordir swynol Llŷn ers canrifoedd, ac wedi gwerthfawrogi ei harddwch syfrdanol, bywyd gwyllt cyfoethog a threftadaeth ddiddorol.

Mae ein pedwar maes parcio’n hybiau pwysig sy’n cynnig pwynt mynediad i ymwelwyr allu mwynhau diwrnod ar y traeth, cerdded Llwybr Arfordir Cymru ac archwilio’r ardal ehangach.

Mae ein canolfan ymwelwyr, Porth y Swnt yn lle i archwilio, dysgu, myfyrio a mwynhau cipolwg ar hanfod Pen Llŷn, yn ogystal â chael syniadau ar gyfer gweithgareddau, teithiau cerdded, atyniadau, a phethau i'w gwneud ar y penrhyn.

The Llŷn Peninsula is an ancient land, rich in culture and history. From iconic beaches to picture perfect fishing villages, the idyllic coastline of Llŷn has been enjoyed by generations of visitors who appreciate its breath-taking beauty, rich wildlife and fascinating heritage.

Our four car parks are important hubs that serve as an access point from which visitors can enjoy a day on the beach, access the Wales Coast Path and explore the wider area.

Our visitor centre, Porth y Swnt is a place to explore, learn, reflect and enjoy a glimpse of what Llŷn is all about as well as get ideas for activities, walks, attractions, and things to do on the peninsula.

What you'll be doing:Mae ymwelwyr yn rhan allweddol o’n gwaith. Fel Cynorthwyydd Croeso a Gwasanaeth, eich gwaith chi yw sicrhau bod ein hymwelwyr yn cael croeso cynnes ac addysgiadol, gan eu paratoi am brofiad arbennig am weddill y diwrnod. Byddwch yn cymryd yr amser i wrando ar anghenion ein hymwelwyr, a'u deall, a mynd gam ymhellach i ragori ar eu disgwyliadau. Hoffem ichi ddatblygu dealltwriaeth ragorol o’r ardal, a meithrin y gallu i hyrwyddo ein gwaith a ffyrdd o’ncefnogi ni. Yn ogystal â hynny, byddwch yn sicrhau safonau uchel o gyflwyniad ar draws ein safleoedd, yn ymgymryd â’r gwaith o godi sbwriel a glanhau toiledau.

Byddwch yn gyfforddus yn gweithio ar y rhan fwyaf o benwythnosau a gwyliau banc.

As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust.

Visitors are a vital part of what we do. As the Welcome and Service Assistant it’s your role to ensure that the welcome our visitors receive is warm and informative, setting them up for an amazing experience for the rest of their day. You’ll take the time to listen to and understand our visitors’ needs and go the extra mile to exceed their expectations. We’d like you to develop an outstanding knowledge of the area and be able to promote the work that we do and ways to support us. In addition, you’ll ensure high standards of presentation across our sites, carrying out litter picking and toilet cleaning.

You will be comfortable regularly working weekends and bank holidays.

Who we're looking forWe'd love to hear from you if you are:

- customer focused with an understanding of the importance of great service
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
- have a positive attitude

Byddem wrth ein bodd yn clywed gennych, os yw’r canlynol yn swnio fel chi:

- Yn gallu gweithio mewn tîm - yn hyblyg ac yn addasadwy
- Trefnus a’r gallu i weithio heb fawr o oruchwyliaeth
- Cyfeillgar ac yn barod i helpu
- Yn canolbwyntio ar y cwsmer gydag agwedd gadarnhaol
- Brwdfrydig ac yn barod i ddysgu
- Dealltwriaeth o bwysigrwydd gwasanaeth gwyc

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to