Passenger Service Agent

**Description**:
**JOB TITLE: Passenger Service Agent**

**LOCATION: Aberdeen Airport, AB21 7DU**

**CONTRACT: Permanent**

**PAY RATE: £9.78 per hour**

**ROLE OVERVIEW AND PURPOSE**

**This position is a full-time role - 40 Hours**

Your responsibility as a Passenger Service Agent will be to ensure a smooth, seamless passenger journey through Aberdeen airport by assisting, welcoming, and engaging with passengers to deliver legendary service.

**KEY RESPONSIBILITIES**
- Assist passengers with reduced mobility through their airport journey, either by using a wheelchair, or specialised equipment
- Be able to maintain high levels of customer service while working under pressure
- Assist customers to their connecting flight
- Deliver exceptional customer service to all internal and external customers
- Collect customers and take them through security and passport control down to the boarding gate or airside Host point
- Determine the level of assistance required for each individual passenger
- Explain the process to the passenger and prepare them for the next steps
- Follow protocol for all terminal equipment
- Provide manual lifting assistance as required
- Complete an incident/Accident Report for any issue you may encounter, including any near-miss events (recording any injuries because of an accident to yourself or customers)
- Comply with all relevant safety procedures

**REQUIRED SKILLS AND EXPERIENCE**
- Excellent customer service skills
- Strong written and spoken communication skills
- Team working
- Multi-tasking
- Attention to detail
- Punctuality
- Good at working under pressure