Therapies Outpatient Administrator

2 weeks ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

Band 3

**Main area**
- Administration

**Grade**
- Band 3

**Contract**
- Fixed term: 12 months (Maternity Leave cover)

**Hours**
- Full time - 37.5 hours per week (Monday to Friday within the hours of 07:45 and 17:00)

**Job ref**
- 164-5547518

**Site**
- Queen's Medical Centre

**Town**
- Nottingham

**Salary**
- £22,816 - £24,336 pa

**Salary period**
- Yearly

**Closing**
- Today at 23:59

Job overview

This is an exciting opportunity within Therapy & Rehabilitation Services, Clinical Support Division based at QMC. The Outpatient Administrators core working days are Monday to Friday, with shift patterns between 7:45am-5:00pm.

Main duties of the job

Working for our organisation

The Outpatient Administration service is part of Therapies and Rehabilitation Services, which is one of the Directorates that together make up the Clinical Support Division at NUH. We are a diverse pathway of AHPs and support staff, employing over 600 staff who work together to deliver the high quality care we aspire to. The Pathway is made up of HCPC registered AHP professionals as well as our other staff encompassing professions such as nurses, psychologists, administrative & clerical and support workers.

Detailed job description and main responsibilities

Key tasks are:
Booking/amending/cancelling patient appointments

Reception cover

Registering new patients

Processing of Legal requests

Liaising with colleagues and clinical staff to amend diaries

General administration of Outpatient Clinics

In addition to the above, you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.

Person specification

Training & Qualifications

Essential criteria
- To possess 5 GCSE A-C grades including English and Maths or equivalent experience
- NVQ Level 2/3 in administration/Customer Service or equivalent experience and willingness to complete if required

Experience

Essential criteria
- Previous administration experience
- Use of IT systems
- Previous experience in a customer service based role
- Evidence of team working
- Clerical experience including photocopying/filing, confidential info etc

Desirable criteria
- Use of NHS computer systems e.g. Medway PAS, Winscribe and WEBHISS/Medical Office

Communication and relationship skills

Essential criteria
- Excellent telephone manner
- Ability to communicate complex information effectively in a clear manner
- Recognise own role as part of an effective team
- Understanding and helpful
- Able to present a friendly, helpful and professional image

Analytical and Judgement skills

Essential criteria
- Exercise use of initiative, judgement and decision making skills
- Demonstrate problem solving skills
- Accuracy and attention to detail
- Understanding of the importance of confidential or sensitive information
- Able to analyse situations/issues
- Works in line with standard procedures
- Works in line with organisational goals and objectives

Planning and organisation skills

Essential criteria
- Able to work independently, using own initiative
- Able to recognise when to escalate issues appropriately and who to escalate to
- Manages time effectively
- Demonstrates prompt timekeeping and good attendance at the workplace
- Remains calm and co-operative under pressure or in difficult and uncertain situations
- Proactive, highly motivated and demonstrates enthusiasm and a conscientious approach to work
- Able to work in a flexible way
- Able to multitask
- Consistently works to a high standard
- Works within prescribed deadlines
- Sets and achieves high standards of own behaviour and personal presentation
- Displays self-confidence, innovation and a positive image

Physical Skills

Essential criteria
- Frequent use of VDU equipment
- Frequent sitting at a keyboard

Other

Essential criteria
- Flexibility to work across the 2 campuses
- _________________________________________

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career

**Salary**: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

ID and Right to work checks: NUH authenticate ID and right to work documentation including passports and driving licenses through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against th

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