Associate Director Product

2 months ago

Peterborough, United Kingdom comparethemarket.com Full time

At Comparethemarket our purpose is to make great financial decision making a breeze for everyone, and that purpose drives us every day.

We change lives by making it simple to switch and save money and that’s why good things happen when you meerkat.

We’d love you to be part of our journey.

The Associate Director - Customer is responsible for the product strategy, roadmap, product development and customer outcomes and ultimately responsible for driving our customers to our different technologies, in the context of CTM’s overall business strategy and goals.

You’ll own and execute an ambitious product roadmap, aligning and motivating cross-functional teams to make decisions with data and deliver exceptional customer outcomes.

Key to the role is the balance of strategic, tactical, technical and operational demands - identifying new areas of opportunity and innovation in the high-growth spaces of mobile and app, while managing the end-to-end iterative optimisation of products and services. Particular weight will be given to demonstrable experience of customer relationship management.

You’ll develop trust, integrity and credibility across the business by building relationships with multiple teams and stakeholders, establish clear product objectives and KPIs, and manage work to achieve them.

As a senior product leader, you’ll also work with your product colleagues to deliver continuous development of people and processes across the whole team, alongside line management of the mobile product management team and mentoring of other product managers in other areas.

Everyone is welcome.

We have a culture of creativity. We approach our work passionately, improve constantly and celebrate our wins at every turn. We are an inclusive workplace and our employees are comfortable bringing their authentic, whole selves to work. Everyone is welcome. Be you.

This means we’re excited to hear from people with a range of skills, experiences and ideas. We don’t expect you to tick all the boxes, but would love to hear what makes you great for this role.

You’ll have:

- In-depth experience of Salesforce and campaign automation
- A quantitative (pricing, performance marketing) background
- Financial services experience
- Great influencing skills, empowering others and thought leadership capabilities
- Highly experienced in making decisions using data and innovative ways to gather and understand it
- Motivated by the purpose of Comparethemarket - to make great financial decision making a breeze for everyone

Our people bring our purpose to life. We champion a culture of innovation and challenge.
There’s something for everyone.

Responsibilities include:

- Develop product strategy in the context of the overall business strategy and goals
- Own and execute an ambitious product roadmap, aligning and motivating cross-functional teams to deliver exceptional customer outcome
- Make decisions with data
- Manage end-to-end iterative optimisation of products and services
- Develop trust, integrity and credibility across the business by building of relationships with multiple teams and stakeholders
- Prioritise to balance strategic, tactical, technical and operational demands
- Establish product objectives and KPIs, and manage work to achieve them
- Identify new areas of opportunity and innovation within your product and across the business
- Work with senior product colleagues in product to deliver continuous development of people and processes across the broader team
- Line manage (area) product management team and mentor other members of the broader product team

We’re a place of opportunity.

You’ll have the tools and autonomy to drive your own career, supported by a team of amazingly talented people.

And then there’s our benefits. For us, it’s not just about a competitive salary and hybrid working, we care about what matters to you. From a generous holiday allowance and private healthcare to an electric car scheme and paid development, wellbeing and CSR days, we’ve pretty much got you covered

*Please let us know if you need any reasonable adjustments ahead of setting up an interview*

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