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Training & Examination Administrator

5 months ago

Middlesbrough, United Kingdom The Welding Institute (TWI) Full time

**Training and Examination Administrator**:
**TES**

**Location**: Middlesbrough

**Contract**: Permanent

**Hours**: Full time

**Salary**: Competitive rate

**Description of role**:
You will be part of the Training Centre’s busy support team who provide administrative services to the Training & Examination Services Group. Main duties will include:

- Providing administrative support for training programmes, prioritising incoming work to meet internal and external customer requirements and working to deadlines.
- Utilising Achiever, TWI’s corporate database to process training & exam bookings and exam results
- Other ad hoc administrative tasks as required including assistance with Reception duties when required.

The Training Centre’s support team work closely together, therefore you will need to be team orientated and have the ability to communicate at a number of different levels. You will have an excellent telephone manner, the ability to demonstrate an organised approach to meet multiple deadlines and to prioritise tasks using creativity to resolve problems. You will demonstrate sharp attention to detail, willingness to challenge and develop yourself, and an awareness of the importance of excellent customer service as you will be dealing with customers both in the UK and overseas. Working knowledge of Microsoft Office and previous use of databases is essential.

**About us**:
TWI Ltd is the world leader in training for welding and NDT inspection personnel, working in over 60 countries, providing internationally recognised certification to individuals, industrial organisations and Governments.

**Diversity statement**:
TWI Ltd is committed to treating all employees fairly and to being an inclusive employer. Our aim is to create a work environment where our employees can reach their full potential. We put Equality, Diversity and Inclusion at the heart of our people practices to attract, develop and retain the best talent.

**Inclusion**:
We recognise that it’s the differences of our people that gives us our competitive edge and enables us to maintain our world leading reputation. This is why we are committed to ensuring there is diversity across every level of our organisation; representative of the Members and societies we serve. We have made Inclusion our number one corporate value to demonstrate our commitment to ensure it is at the core of everything we do at TWI.

**Why work for TWI?**

We know that balancing work and personal life can at times be challenging. This is why we continue to review and implement family friendly policies including hybrid working, flexible working, enhanced maternity pay and paid parental leave.

**External funding**:
This position has been produced as part of an initiative known as Centre for Materials Integrity which is part funded by the Tees Valley Combined Authority (TVCA) and the European Regional Development Fund (ERDF).

**Closing Date**: 6 March 2023

**Reference number**: 211/22

**For further details, please click on the Job Description link below**:
**TWI Culture**:
As one of the world’s leading independent research and technology organisations, we are committed to attracting, motivating and retaining the best talent from around the world. Our goal is to develop the next generation of experts to address future industry challenges.

We are committed to creating a culture that recognises and respects the differences between people while valuing the contribution everyone makes to TWI.

We recognise the diversity of our staff and students makes a positive and important contribution to our continuing success.

TWI offers a comprehensive training programme, incorporating both in-house and external courses to support staff development.

**TWI Values**:
**Teamwork**
- Building effective working relationships, we accomplish more together_

**Innovation and Expertise**
- Championing new ideas and sharing knowledge with each other_

**Taking responsibility**
- Achieving our objectives and personal development_

**Customer focus**
- Building trusting relationships with our customers_

**Adaptability**
- Accepting and engaging positively with change_

**Inclusion**
- Valuing the contribution from every individual, creating value for our customers_