Credit Controller

3 weeks ago


Belfast, United Kingdom Flexsource NI Full time

Start Date - 23/01/2023

Our trusted client (A Giant within Northern Ireland Power) is experiencing unprecedented growth and needs to recruit **2 x Credit Controllers **to join their Collections team.

The Collections Team is responsible for proactively managing the recovery of gas bills through engaging with our customers to request payment; working with customers to find suitable solutions and repayment plans that work for them and us; resolving issues that cause delays; providing advice and great customer service; and escalating recovery as and when required.

**Hybrid Role** - 2-3 days in the office

You’ll be in a vibrant working atmosphere and our modern offices are in a **city centre** location close to shops, restaurants, and a public transport hub.

**Duties**:

- Contact customers regarding overdue payments, providing excellent customer service through offering advice and flexible repayment plans
- Ensure debt recovery policies are updated and followed
- Engage in project and business improvement initiatives
- Analyzing data, updating monthly reports and KPIS
- Working with the Customer Service team to provide telephone support where required

**Requirements**:

- Experience working in a credit control or customer accounts environment
- Excellent organisational skills and attention to detail
- Strong numeracy, verbal and written communication skills
- High standard of IT knowledge including proficiency in MS Office (particularly Excel)
- Ability to manage workload

**Salary**: £11.80 per hour

**Benefits**: Hybrid working model

**Schedule**:

- 37 per week - Monday - Thursday 8:30am - 5pm and Friday 8:30am - 4:30pm

**Contract**: 9-month placement

If this is something you wish to discuss please forward your CV and Interest for the above post and one of the team will be in contact with you shortly.

**Job Types**: Full-time, Permanent, Fixed term contract
Contract length: 9 months

**Salary**: £11.80 per hour

**Benefits**:

- Work from home

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: Hybrid remote in Belfast

Reference ID: SSEGJP00001465


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