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Senior Property Helpdesk Administrator

3 months ago

Cheshire, United Kingdom Page Personnel Secretarial & Business Support Full time

Responsible for providing support to the Property Helpdesk manager by championing the Property Helpdesk administrators, acting as their first line of support for training, guidance, advice and queries. Based in our modern and stylish Head Office in Chesterworking 9am
- 5pm Monday
- Friday, this is a great opportunity for an experienced customer team leader to join a thriving and innovative company with a strong emphasis on team values.

**Client Details**

Our client is a based in a vibrant part of Chester city centre with outstanding offices/views. Our client prides itself in the culture they have developed across the business - this has been produced by the team themselves which means they live these throughto the core of the business.

**Description**
- Team training and mentoring
- Resolving general queries and calls from third parties
- Liaising with licensees,contractors, local authority officials etc.
- Regular reporting on contractor performance, outstanding property issues and presenting to the Property Helpdesk Manager
- Meetings with contractors and suppliers to review progress and KPI's
- Deal with general account queries around purchase orders

**Profile**
- Customer Service at the heart
- Excel and Outlook skills (including Inbox management) essential
- High degree of accuracy and attention to detail
- Great organisational skills and ability to prioritise and work to tight timescales
- Excellent communication skills, both written and verbal
- Flexibility to cover other departmental tasks or assist as required
- Good team player
- Able to manage difficult conversations

**Job Offer**
- Competitive Salary
- Company Social Events
- Progression opportunities
- 25 Days Holiday
- Wide range of benefits including pension schemes