Eco4 Administrator

We are looking for an **ECO Administrator **to join the Thermatic Homes team.

Thermatic Homes is passionate about creating, sustainable, and more efficient homes across the social housing sector.

The role of ECO Administrator supports our efforts by handling incoming customer communications, resolving customer queries, and collating all submission evidence and pictures for our ECO work.

This is a fantastic opportunity for someone who enjoys interacting with people, is confident and professional over the phone and is looking to take on a role that highlights those characteristics.

To be successful in this role, you will have strong communication and interpersonal skills to deal with different customers and departments within the business. You will have great time management, attention to detail, and organisational skills and you'll also be confident with operating MS Office package and quick to learn new computer-based systems.

**The Benefits**:

- 33 days holiday (inc bank holidays) + a day off on your Birthday
- Auto-enrolment Pension
- Extensive Healthcare & Wellbeing provisions including:

- Private Medical Insurance (no excess)
- Dental & Optical cash back scheme
- Employee Assistance Programme
- Access to virtual GP support
- Health discounts
- Access to annual health screening
- Enhanced Family Leave policies
- Free parking
- Company events
- Gym facilities onsite
- Referral bonus
- Employee of the Month awards
- Long Service Awards & Loyalty Holidays

**Hours & Location of Work**:

- Main location - Thermatic Head Office based in Salford. Opportunities to work remotely will be available.
- Regular hours of work - Monday to Friday, 8am to 5pm - 40 hour working week

**Skills, Experience & Qualifications**:
**Essential**:

- Experience in a customer service or ECO administration role
- Exceptional interpersonal and customer service skills
- Excellent written and verbal communication skills
- Experience with job logging / CRM software such as JobLogic, InstallR, or similar
- Proficient with Microsoft Office package

**Desirable**:

- Experience with or an understanding of ECO schemes and government funding for energy efficiency in residential premises
- Familiarity with sales reports and records
- Extensive customer service or administration experience

**Responsibilities include**:

- Ensuring all enquiries are handled efficiently and activities are carried out in a timely manner, resolving any arising issues, and preventing delays in services.
- Handling customer information in a professional and confidential manner.
- Checking and collating all picture evidence into our job files ready to be checked by the submissions manager
- Assisting sales and installation teams with administrative tasks as required.

**Our People**

We’re a business built on people and it’s the people that make us different from other companies. If you believe your skills and experience can bring value to this role then we'd love to hear from you.

We’re a diverse group and encourage our people to be independent thinkers and collaborative doers to create a supportive culture full of passion.

We provide opportunities for growth and development across our organisation through apprenticeships, professional qualifications, management training, and on the job learning. As a business that is continually growing, we’re looking to attract the best talent in the industry to grow our workforce and join our combined efforts towards our goals.

Thermatic Group is an Equal Opportunities employer and takes is responsibilities relating to Equality, Diversity, & Inclusion seriously. For further information, you can request a copy of our Equality, Diversity & Inclusion Policy.

**Guaranteed Interview Commitment** - We have made a commitment to improve employment opportunities for ex-military personnel. Therefore, you will be guaranteed an interview if you meet both the criteria for the commitment and the essential job role criteria.