Hosts Zero Hours

3 months ago


Birmingham, United Kingdom The NEC Group Full time

This is an exciting opportunity to join the Hosting team within NEC Group Conventions as our teams are exceptionally united and driven to achieve success as the world of live events returns with a vengeance

We are looking for Senior Hosts, Assistant Hosts and Hosts on a casual and zero hour basis to work across both the ICC in central Birmingham and the Vox within Resorts World, on the NEC campus. In addition to this, we are also recruiting cloakroom staff for both daytime events and evening functions at the two venues.

We are looking for people who lead from the front to deliver an exceptional, seamless visitor service experience, creating memorable personalisation at every opportunity, building meaningful relationships with our clients and delegates alike. You will specialise as a member of our hosting team with an interest in live events whilst confidently taking on additional responsibilities as required, to be an integral member of the venue team.

**Key responsibilities and contributions**:

- To passionately and expertly create a 5 star visitor experience, characterised by flawless efficiency
- You are gifted in building authentic relationships with people, tuning into what they need and always going the extra mile to make them feel special. Nothing is too much trouble
- Your glass is always half full and your positive energy is infectious
- You are adaptable and enjoy doing a variety of different things. You would never say ‘it’s not my job’
- You work well under pressure, juggling tasks and prioritising brilliantly, so that you consistently deliver to a high standard
- You have a proactive eye for detail and are committed to doing everything you can to get it right first time for our clients and delegates
- You enjoy live events and have a genuine interest in them and all that surrounds them
- You are constantly thinking about how we can improve the way we do things and create an even better guest and colleague experience
- You are an expert in what you do best and have the appetite to learn how to do new things
- You are self motivated, and take ownership for driving your own performance, thriving on being trusted and being given freedom in how you do your job
- You work brilliantly with colleagues so that we are one team delivering a seamless and memorable guest experience
- You maximise internal communication networks, adapting to new working methods and are IT literate
- You will provide direction and guidance to visitors, and fellow employees, as required in an emergency to a place of safety ensuring safe egress from the venue
- You have the scope for providing strong credible leadership for to ensure that staff are engaged, empowered and committed to achieving high performance both as individuals and a Hosting team for NEC Group Conventions
- You have a good understanding of Health and Safety and take fully responsibility for this at all times
- You are self motivated to create what's next and inspire others to see possibilities
- You have flexibility to work different shifts across our venues

Do you deliver customer experiences that excite and delight all and as a result, define the industry mark? Do you have excellent communication, influencing and collaboration skills, know how to lead from the front and have high standards and levels of emotional intelligence? If it’s a yes to all of the above, then we would love to hear from you

Hours: In line with event activity at both venues, zero and casual contracts available

In addition to interviews, competency assessments will form of the recruitment process

**What we offer**

**Zero hour Contracts**
- Holiday is accrued at 14.5% of hours worked in the first holiday year and then 15% thereafter.
- Free Onsite parking
- Free lunch when office based
- Pension matching up to 7% and
- We will provide you with a Life Assurance cover if you are actively contributing to the NEC group personal pension plan and have joined at the first opportunity or within 12 months of becoming first eligible
- Private Medical Insurance funded by the company
- Great Learning and Development
- Employee Assistance Programme
- Dental, Cash Health and Holiday Buy flexible option
- Exclusive Discounts and many more great benefits

**Casual Contracts**
- Holiday is accrued at 12.07% of hours worked
- Free Onsite parking
- Free lunch when office based
- Pension matching up to 7% and Life Assurance if eligible for pension and in pension plan
- We will provide you with a Life Assurance cover if you are actively contributing to the NEC group personal pension plan and have joined at the first opportunity or within 12 months of becoming first eligible
- Great Learning and Development
- Employee Assistance Programme
- Exclusive Discounts and many more great benefits

The NEC Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, co


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