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![ABM (Victoria Square Shopping Centre)](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
2 months ago
Excellent level of customer service skills to enhance visitor confidence and experience.
- Microsoft Excel proficiency to ensure reports and data collation completed to required standard.
- Visitor, customer, and tenant enquiries
- Management of phone switchboard
- Gift card sales and queries (customers & tenants) - cash handling
- Operating CollectPlus service
- Assisting with Personal Shopper enquiries/bookings
- VSQ team card enquiries and distribution
- Lost property management & maintenance
- Mobility assistance for visitors - wheelchair access
- Brand Ambassador / Lift & Dome attendant duties
- Ensuring the smooth operation of our lifts during busy periods, enabling those most in need of lift access can gain it.
- Providing information on the Shopping centre and Belfast landmarks to visitors to our Dome.
- Provide a friendly and positive welcome to visitors to the centre.
- Any other duties as required or requested by Supervisor
**Contract**: Part-Time, Permanent
**Hours**: 12 hours per week
**Rate of pay**: £11.60 per hour
**Job Types**: Part-time, Permanent
Pay: £11.60 per hour
Expected hours: 8 - 16 per week
Schedule:
- Overtime
- Weekend availability
Work Location: In person
Application deadline: 18/05/2024
Expected start date: 25/05/2024