167107 (Amg) Call Handler

1 week ago

Livingston, United Kingdom NHS Scotland Full time

To assist in the provision of a high quality 24/7 365 switchboard service. Handling a variety of incoming and outgoing calls to NHS Lothian, through the centralised Switchboard Service based at Lauriston Building in Edinburgh and St John’s Hospital. This service is delivered in and out of hours.

To provide Telephony and Paging services and is the central point for receiving and processing Medical Emergency and various Alarm calls e.g, cardiac arrest calls, trauma calls, fire calls, medical gas alarms and lift entrapments.

Following training will assist with Major Incident callouts, but under direct/indirect supervision.

Responds to in hours appointment enquiries generated by the Lothian Appointment Text reminder service. Responsible for the consistent delivery of a high standard Telephony service. Operating as the focal point for NHS Lothian and promoting a positive and professional image to our customers.

**Please note**: As this post is part-time the salary will be pro-rata.

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