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Family Support Worker

4 months ago

Thetford, United Kingdom Ormiston Families Full time

**Unique Opportunity**

**Salary: £10.90 per hour, (FTE £19,838)**

**Based: HMP Wayland Visitors’ Centre**

**Working Pattern**:We facilitate visits on Mondays/Wednesdays/Thursdays/ Fridays/ Saturdays & Sundays and we are recruiting for:
**As & When (Casual)** position to cover shifts Wednesday - Monday (12:30pm - 4:30pm), the need most likely to be at weekends.

A degree of flexibility will be required at times to meet operational demand.

We have opportunities to join our experienced and dedicated Family Services Team working within the visitors’ centre at HMP Wayland providing a personal welcome for first-time and returning visitors to help them access the services available to them.

HMP Wayland part of the main HMP Estate offers a varied and exciting opportunity to work in a busy yet rewarding environment where no two days are the same. You will be required to obtain and retain enhanced security vetting for this role.

We are seeking Family Support Worker to join the team in providing effective and efficient running of the Visitor Centre, Play Area in the Prison Visits Hall, assist on Family Days to ensure prisoners and their families have a valuable visiting experience, improving the quality of visits for children, young people and families helping to maintain positive, healthy and supportive family relationships.

Ideally you will have experience of dealing with people in a customer service-based role and be able to demonstrate excellent communication and problem-solving skills sometimes under challenging circumstances whilst embracing a non-judgemental and empathetic work ethic. Experience of providing play activities for children of a range of ages would be advantageous.

**Please Note**: You will also need to be able to have access to a car or be driven to the Prison as HMP Wayland is in a remote location and is not accessible via Public Transport.

**For more information or to arrange an informal discussion with the line manager please send message on Indeed portal and we will be in contact with you.**

**In-person interviews to be held: Tuesday 9th January 2024**

**Safeguarding and DBS requirements for your role**:
Ormiston Families is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.

**Job Types**: Part-time, Permanent, Zero hours contract

**Salary**: £10.90 per hour

**Benefits**:

- Company pension
- Employee discount
- Life insurance
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Monday to Friday
- Weekend availability

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 02/01/2024