Customer Service Advisor
3 weeks ago
Customer Service Advisor with previous experience in a similar Customer Contact role, excellent interpersonal and communication skills, who is able to act with diplomacy and tact is required to join a well-established organisation based in Oakham, Rutland, East Midlands.
**SALARY**: £24,294 - £25,979 per annum + Benefits
**LOCATION**: Oakham, Rutland, East Midlands (LE15) - with hybrid working options
**JOB TYPE**: Full-Time, Permanent
**WORKING HOURS**: 37 hours per week - flexible and agile working
JOB OVERVIEW
We have a fantastic new job opportunity for a Customer Service Advisor with previous experience in a similar Customer Contact role, excellent interpersonal and communication skills, who is able to act with diplomacy and tact.
As the Customer Service Advisor you will join the organisation’s fantastic Customer Services Team with enthusiasm and confidence, helping to make a positive difference to how they deliver effective customer services to the local community.
DUTIES
Your duties and responsibilities as a Customer Service Advisor will include:
Act as the first point of contact for customers
Take responsibility for resolving customer enquiries in professional efficient and sensitive manner
Record and maintain customer contact information accurately and in line with the available technology
Access and retrieve information from internal databases, back-end systems and the internet as appropriate, in order to resolve customer enquiries
Be a part of the weekly team rota to cover the front desk position
CANDIDATE REQUIREMENTS
Experience in a similar Customer Service Advisor role delivering a “one-stop” service
Confident, and adaptable with excellent interpersonal and communication skills
Able to act with diplomacy and tact at all levels and be discreet with confidential information
Able to deal with challenging situations whilst remaining calm and professional
Solution focused, able to resolve queries and deliver positive outcomes for customers
Experience in using ICT systems to retrieve information
Ability to enter information quickly and accurately
Knowledge and understanding of latest guidance regarding data protection and freedom of information
**GCSE level**: English and Maths grade A - C or equivalent
COMPANY BENEFITS
The organisation is committed to supporting and empowering their staff to be the best workers that they can be. Their benefits go beyond the salary:
Being part of a great team
Excellent Local Government Pension
Generous annual leave
Opportunities to learn and develop your career
A demonstrable commitment to supporting the health and wellbeing of their staff
A healthy work life balance - Flexible working
APPLY TODAY
**JOB REF**: AWDO-P11995
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