Parts Advisor

6 months ago

Smethwick, United Kingdom People Professional HR and Recruitment Service Limited Full time

At People Professionals, we are proud to represent our client, a leading player in the automotive industry. We are currently seeking a dedicated and customer-focused individual to join the team as a Factor Sales Parts Advisor. If you have a passion for automobiles, excellent communication skills, and a knack for delivering outstanding customer service, we invite you to explore this exciting opportunity.

As a Factor Sales Parts Advisor, you will be an integral part of their operations, providing essential support to ensure top-notch customer experiences. Your role will involve serving as a primary point of contact between the company and its valued customers, facilitating seamless communication and efficient order processing.

**Responsibilities**
- Address customer queries, offering accurate information, and escalating complex issues when necessary.
- Process customer orders, generate delivery notes, and track order status to ensure timely deliveries.
- Coordinate the collection of returned goods from customer premises, managing documentation.
- Keep customers informed about order delivery status, including live and outstanding deliveries.
- Maintain accurate records and complete necessary paperwork, including delivery documentation and QHSE records.
- Monitor customer repair jobs throughout the workshop and maintain ongoing communication with customers.
- Assist in managing the central customer database (CRM), ensuring accurate and up-to-date information.
- Actively promote the company's services and contribute to sales promotions.
- Demonstrate flexibility by performing tasks in various roles, including Parts, Service, and Sales.
- Communicate concerns and suggestions to the Head of Factor Sales to drive continuous improvement.
- Contribute ideas for enhancing customer satisfaction and service quality.

**Requirements**:

- Proven experience in a fast-paced telesales environment.
- Proficiency in MS Office, particularly MS Excel and MS Outlook.
- Basic technical understanding of automotive parts and products
- Experience working with cataloguing software such as TecDoc, MAM Autocat+ and Partslink24.
- Ability to collaborate effectively within a team to achieve shared goals.
- Strong attention to detail and adept problem-solving skills.
- Excellent written and verbal communication skills.
- Outstanding organisational skills, capable of managing multiple tasks concurrently.
- Positive attitude towards work and a strong alignment with the company's objectives.

*People Professionals is an equal opportunity recruitment agency. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.*

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