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Customer Service Advisor X2

4 months ago

Glenrothes, United Kingdom Kingdom Housing Association Ltd Full time

**About us**

Kingdom Housing Association provides housing and support throughout East Central Scotland. We have plans for a significant expansion of our housing stock over the next five years.

We live by our CARES values of Customer, Accountable, Respect, Efficient and Supportive. In addition to the core services, related to providing, managing and maintaining affordable housing.

Kingdom aspires to be an employer of choice. We obtained Gold IiP and Platinum IiYP accreditation. We’re currently the highest placed Scottish RSL on the Best Companies to Work For list.

**About the Role**

We have 2 exciting opportunities to join our Customer Service Team. Our Customer Service Team is a one stop shop for customers who wish to obtain housing information and advice, discuss or pay accounts, provide advice and discuss any tenancy issues, report or obtain advice on repairs and neighbour/service complaints.

**About You**

As a member of the team, you will be dealing with a high volume of engagement from our customers, promoting our services and striving for customer service excellence.

You will have experience of working in a busy call handling environment, have relevant administrative experience, be a confident communicator and be proficient in multiple digital systems including G-Suite packages. You should be educated to HNC/SVQ 3 level. The ability to plan and organise your workload, manage competing demands and work to tight deadlines is essential, as is the ability to remain calm under pressure.

You will be required to complete a satisfactory basic Police Act Disclosure Scotland check.

**We Offer**
- An attractive salary and benefits package
- A contributory pension scheme (employer contribution of 10%) and option to join the salary exchange pension scheme.
- Generous annual leave entitlement of 37 days (33 days plus 4 days public holidays). After 5 years continuous service, you’ll receive an additional 2 days annual leave and a further 2 days after 10 years.
- Access to our low-interest car loan scheme. (Where eligible)
- Access to our Kingdom Academy offering a range of learning and development opportunities.
- Enhanced family friendly (enhanced maternity, adoption, paternity and shared parental leave) and sick pay entitlements (up to 6 months full pay).
- Access to our employee assistance programme providing a free information service and an employee counselling service.
- Discounted gym membership.
- Access to our Employee Benefit Platform providing a large range of discounts across UK retailers, our Cycle to Work scheme, travel and leisure staff benefits enabling you to spread the cost of holidays and wellbeing support.
- A variety of flexible and hybrid working arrangements such as flexible working hours, compressed hours, remote working including flexibility around where work is carried out.

**How to Apply**

**Scottish Charity No: SC000874**

**Job Types**: Part-time, Permanent
Part-time hours: 28-35 per week

**Salary**: £23,924.00-£26,362.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Flexitime
- Free parking
- On-site parking
- Sick pay
- Work from home

Schedule:

- Flexitime

Work Location: Hybrid remote in Glenrothes

Application deadline: 24/03/2023

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