Head of Education

3 months ago

Milton Keynes, United Kingdom Xero Full time

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

How you’ll make an impact

Customer Content contributes to Xero’s purpose to ‘Make life better for people in small business, their advisors and communities around the world by‘Unlocking the power of Xero for everyone by connecting them to knowledge and each other’. Working as part of the Content Delivery Leadership Team, you’ll contribute to and execute the collective team vision and strategy to ensure we achieve our aspirations so we can claim;

**We are the most valued source of advice for small businesses and their advisors**

**We are the world leaders in digital Customer content creation and delivery**

**We are a strategic force for delivering Xero's performance at scale**

As Head of Education for UK & EMEA You’ll be responsible for providing leadership and guidance to ensure your teams are highly engaged, aligned and performing at their best to do this. Along with being an effective leader within the Customer Content team you’ll also form strong stakeholder relationships within the UK & EMEA to be seen as a critical business partner to achieve Xero’s aspirations (commercial, customer and people).

You’ll develop and execute the UK & EMEA Education priorities in line with the global Customer Content strategy and governance to enable Xero to achieve its business goals in the UK & EMEA. You will be responsible for overall delivery of Partner and Small Business education within the UK & EMEA market by leveraging experiences created within your direct team and global assets and experiences produced centrally.

**What you’ll do**:

- Support the execution of our Customer Content strategy and aspirations and ensure we maximize our reach in the UK & EMEA and deliver commercial returns for Xero and a positive impact for customers with every interaction
- Be a strategic and operational executor to run our business, work effectively in a cross functional global team and matrix
- Be a thought leader, keep up to date with latest trends including digital and social. Share best practices with the Customer Content team
- Motivate, lead and develop a strong, high performing, effective team aligned to our strategy and vision
- Manage and coach a team that provides best in class delivery of live, written and on demand education content to Xero small businesses and accounting partners
- Establish a deep connection and understanding of our small business customers and advisors to ensure that any work is aligned to clear problem statements, outcomes and key results Inline with any global governance you will oversee the delivery and maintenance of effective and efficient education experiences for all customers connected to the Xero Platform creating confident, skilled Xero advocates
- Build strong commercial relationships with senior stakeholders in all our regions to ensure we’re aligned on local priorities which are successfully executed to achieve growth aspirations and be seen as a strategic force for delivering performance
- Be the champion and face of Customer Content in the UK & EMEA to successfully implement global assets, resourcing and initiatives
- Monitor and analyze key education and commercial data and metrics of the team and incorporate this behavior into the team to drive decision making and continuously improve our experience and report back to your team and stakeholders on your progress

**Success looks like**:

- You have a strong trusted relationships with the the wider Education & Content leadership team creating harmony across your teams and a seamless customer experience
- We have exponentially increased our customer reach through education and our customers overall happiness and satisfaction with Xero
- You are able to confidently track, report on and articulate the commercial and customer value of what we do to the team and wider Xero
- The team is recognized as a strategic force to deliver Xero’s performance and is a critical business partner in region
- You have an engaged, high performing team who are effectively managed and supported.
- Your team has a culture of data driven experimentation to continuously challenge the way we do things today to evolve for the future
- Your team understands and are connected to the overarching Customer Success strategy and governance and they understand how their roles contribute.
- You identify and implement opportunities for ef

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