Patient Care Advisor

3 weeks ago

Hanley, United Kingdom NHS Staffordshire & Stoke On Trent Integrated Care Board Full time

The post holder will be required to exchange verbally and in written format, factual information of a sensitive nature with patients requiring empathic, perceptive and reassuring skills. They will be required to advise and equip patients with routine and occasionally complex information to enable them to make informed decisions regarding their care choices. They will be required to liaise with patients whose first language is not English; who may experience hearing difficulties or who may have language difficulties. The post holder will communicate and exchange confidential, contentious or sensitive medical/personal patient information on a regular basis with key NHS and Independent Sector Service Providers, GPs and Practice staff.

There will also be a need for liaison with external contacts.

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