Freelance Trainer

6 months ago

Belfast, United Kingdom CLX Professionals Full time

**Who are we?**

We are CLX, a one-stop-shop covering the entire front-end - from insights to strategy, design, and manufacture, to execution and training.

We specialise in transforming legacy retail models through innovative and impactful solutions, delivering cost efficiencies, and improving customer experiences.

CLX have globally experienced professional teams across the world with offices in Australia, the UK, and the Asia Pacific Region, helping global companies to stand out from the crowd through efficient customer-led experiences.

We are known for our hands-on approach, from development to implementation, delivering on budget, on time, and to the highest of standards every time.

**Freelance Trainer**

For this role, we are looking for those who are passionate, skilled and driven individuals to join our Training Team at CLX, UK. This is a fantastic opportunity to be able to work with leading UK and international retailers and be responsible for preparing, facilitating, and delivering a range of programs to our valued clients to a high standard. This may range from leadership, behavioural, customer service to operational training. Quality, consistency, and making sure you create a strong impact in the client’s mind is key.

**Responsibilities**:

- Prepare, facilitate, and deliver training programs for our clients and their employees onsite at our client’s premises
- Provide on the job training and coaching in Leadership, behaviour, customer service, soft skills and operational training
- Provide exceptional support to our clients and their employees
- Equip clients on best practice to ensure that customers get the best experience from their checkout ecosystem
- Instil a customer-centric service methodology
- Run training programs for small groups as well as 1 on 1 sessions
- Develop and administer training materials and reporting
- Be able to work on weekends and late nights if required
- Liaise with key stakeholders

**What you will bring to this role**:

- Dynamic and engaging facilitation skills
- Outstanding personal organisational skills and communication skills
- The ability to deliver quality customer service and be solutions focused
- Reliable and punctual
- Strong customer service inclination
- A personable and positive attitude
- Adaptable to any given situation
- Ability to travel

**Education and experience**
- Experience in a similar role working with mainstream supermarkets is ideal
- Certificate IV in Training & Assessment is ideal but not required

Domestic travel may be required. The business will pay for all domestic travel and accommodation in accordance with the Expense Policy.

**Job Type**: Freelance

Pay: £240.00-£250.00 per day

Schedule:

- 8 hour shift

Work Location: On the road

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