Junior/ Graduate Professional Services Consultant

6 months ago

Newcastle upon Tyne, United Kingdom Applanix Full time

**Your Title**:Junior/Graduate Professional Services Consultant/ Trainer
**Job Location**:UK North East (Hybrid from Newcastle office)
**Salary & Benefits**:Competitive Salary, performance related bonus and other benefits
**Our Department**:Viewpoint

As a Professional Services Consultant, you’ll develop and deliver detailed technology consulting and implementation solutions on the Viewpoint for Projects (VFP) and Field View (FV) products within the EMEA region and supporting certain global locations on a ad-hoc basis as required. You’ll be responsible for product implementation, system training and project management from contract inception through to client’s “go live” date and internal handover to support team. Serving as a liaison between the company and our clients; projects assigned will be of varying sizes and complexity with project budget’s ranging from £1 million to £100 million plus.

**What You Will Do**:

- Problem identification, system architecture definition, software specification and customisation, implementation, and solution deployment.
- Work directly with clients to manage initial access, map and transfer data and creation of process documentation.
- Carry out training remotely (with some onsite) ensuring training meets client needs and contractual requirements; coordinate future training for client.
- Management of existing client relationships.
- Internal communications with Product Owners, Engineering and Support teams to guide roadmap improvements and better user experience.
- Prepare and utilise training agendas from release documentation, field service requirements or software documentation; ensuring that course material reflects current product features and customer requirements.
- Oversee technical implementation products and coordinate with clients to ensure effective services are provided and project completion is within timescale in accordance with customer needs and contract requirements.
- Work in close partnership with clients to determine their key requirements, collaboration objectives, and communicate these requirements back to key business functions.
- Strive to retain existing clients and ensure the maximum longevity of their relationship with Viewpoint through proactive contact, excellent service delivery and appropriate relationship development.

**What Skills & Experience You Should Bring**:

- Some appreciation of project management methodology and practices, managing multiple and complex technical customer projects/implementations.
- Good presentation skills, training skills, client-management skills, relationship-building skills, requirements gathering experience, and negotiating skills.
- Excellent problem solving, risk mitigation and conflict resolution skills.
- Strong initiative, customer-service orientation and commitment to ensuring timely, quality solutions to customer issues.
- Ability to work remotely and a proactive approach to work delivery and time-management, including managing own diary, completing administrative tasks and arranging own travel using company travel agent.

**What Skills & Experience You Could Bring**:

- An understanding of, or previously worked with Viewpoint products (Viewpoint for Projects and Field View) or similar in some capacity is desirable.
- Appreciation of the Construction industry standards and processes (ISO 19650 etc.) is desirable but can be learnt.
- Presentation skills, training skills, client-management skills, relationship-building skills, requirements gathering experience, and negotiating skills.

**Information About Your Location**:

- Newcastle on a hybrid basis.

**What We Will Offer You**:

- 37.5 hour working week
- Position related bonus
- Access to our Employee Stock Purchase Plan (ESPP)
- 25 days holiday in addition to public holidays
- Life Cover (4 x base salary)
- Trimble’s company pension scheme
- Income protection arrangements

**About Trimble Viewpoint**

Viewpoint Construction Software® has a long-standing focus on meeting the information needs of construction companies, offering construction-specific enterprise resource planning, project and BIM collaboration, mobile field-to-office and content management. Available as cloud, SaaS, and on-premise solutions, our products address the needs of businesses world-wide.

**Trimble’s Inclusiveness Commitment**

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Trimble’s Privacy Policy

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