Store Detective

**Job Overview**

Since 1987, Mitie's 68,000 employees, have been serving companies and communities across the world. We're the UK's leading facilities management company. Our clients range from banks to retailers, hospitals to schools, and critical government sites. We make a positive difference to millions of people, every day, and we're very proud of this. Join us and together there's no limit to what we can achieve.

**Job ref: 38168**

**Retail Store Detective in Ilford and Surrounding area**

**Weekly hours: 50h**

**Hourly Rate: £11.85**

**We offer a wide range of benefits**:

- **PAYE scheme**:

- **Cycle to work scheme**:

- **Salary finance**:

- **Save as you earn scheme**:

- **Discounts across wide range of high-street brands**

**Job Overview**

Our client is the UK's premier high street retailer. As a Store Detective, you will operate across their network of stores, and utilise your observation skills to help prevent theft of stock. The work of the Detective team is crucial in the identification, apprehension and prosecution of criminals who target our client.

**Main Duties**
- Banning offenders.
- Issuing Civil recovery.
- Observe, deter and arrest those taking part in criminal activity.
- Liaison with the police forces and other crime prevention partners, in the areas you will be operating, will be key to keeping up to date with crime trends in the area.
- Build local network to identify and disrupt crime.
- Report incidents accurately and in a timely fashion.
- Occasionally attend court to provide evidence.
- Stocking stationary cupboards, ensuring all are stocked to the correct levels.
- Report and building issues and see through rectification of these requests and closures.
- Support the delivery of space utilisation data by carrying out periodic audits.

**What we are looking for**
- Valid SIA Door Supervisor licence.
- As no two days at our client's regional stores are the same, you will need to be highly adaptable.
- You will remain calm under pressure and react quickly in challenging situations.
- Experience in a customer facing with a strong customer service background.
- Strong communication skills (both written and verbal), preferably with a GCSE of equivalent in English
- Proactive and forward-thinking approach to work, demonstrating adaptability and a desire to improve on existing working practices.
- Strongly self-motivated individual possessing a can do attitude and a drive to learn.
- A positive, outgoing personality looking to be part of a strong and established team.
- It is essential that you are SIA licenced
- Exceptional observational skills; ability to handle sensitive situations and to make quick decisions.
- Confidence to challenge people when necessary.
- Ability to use modern surveillance systems, like CCTV and electronic tags.