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Customer Service Representative

4 months ago

Cardiff, United Kingdom OCR Solutions Full time

**Customer Service Representative - Cardiff**

Responsibilities and Duties

Quoting Clients based on system generated pricing
Adhering to Client agreed Service Level Agreements
Supporting Team Members within the business
Liaising with employed drivers as a well as external suppliers
Negotiate rates with suppliers
Monitoring bookings from start to finish
Keeping clients updated throughout as and when needed
Building rapport with all clients and empathise with their needs
Reporting to and supported by the Senior Customer Service Operator, full training will be given on our systems, procedures and client requirements.

The Working Week

Monday to Friday

8am to 5pm and 9am to 6pm Shifts are rotated on a weekly basis

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

**Experience**:

- office customer service: 1 year (preferred)

Work Location: In person