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Audio Typist/secretary
2 months ago
**STOTT SECRETARIAL SERVICES**
**Medical Audio Typist and Admin Support**
- Job Information - summary of the role and associated key facts
Job Title: Medical Audio Typist and Admin Support
Department: Stott Secretarial Services
Job Purpose: To provide effective secretarial and administrative support to Medical Consultants through Stott Secretarial Services. This will entail dealing with consultants, patients, hospital departments, external stakeholders and other customers working within the healthcare sector. The role will ensure the effective secretarial support in line with organisational values, targets and standards.
Person responsible to: Stott Secretarial Services Managing Director
Person(s) responsible for: None
Work Location: The Nuffield Hospital, Leeds and any other location to fulfil the needs of the role.
Hours of work: 22.5 hours per week Monday - Wednesday
**Salary**: £12.95/hour
- **Key Tasks - the most important duties of the job**
Audio/touch typing.
Filing and spreadsheet management.
Maintaining and updating databases linked to the consultants, their patients and accounts.
Acting as a key ambassador for Stott Secretarial Services.
Delivering at all times a high quality and responsive service to patients across the full range of customer services.
Supporting all administrative tasks and following appropriate processes throughout Stott Secretarial Services as required to meet the needs of the business.
- **Knowledge - the information needed to carry out the key tasks effectively (training will be provided for elements listed below**:
An understanding of how a hospital functions.
Awareness of secretarial/ administrative duties including audio typing, account management, etc.
Awareness of effective communication techniques.
Sound knowledge of ICT/databases.
Awareness of the medical/healthcare industry.
- **Skills - the capabilities needed to carry out the key tasks effectively**
Fast and accurate touch-typing skills with a strong attention to detail.
Confident telephone skills.
Clear, concise and positive communication skills.
Working effectively to meet or exceed clear objectives, deliverables, deadlines, and standards.
Ability to perform detailed tasks effectively in a demanding environment and prioritise when required.
Understanding and delivering excellent customer service.
Ability to manage varied enquiries and undertake duties accurately and effectively.
Ability to work effectively in a team environment and on own initiative as required.
- **Behaviours - the demeanour needed to carry out the key tasks effectively**
To show at all times, a personal commitment to treating all customers and colleagues in a fair and respectful way in line with organisational values.
Is the “face of Stott Secretarial Services” to all callers, demonstrating to them the values of the organisation in practice.
Displays an eye for detail in all work issues, striving to avoid errors and misunderstanding by attention to detail and thorough, accurate communication.
Shows good self-awareness and willingness to learn and develop.
Behaves in line with organisational values.
- **Credentials and Experience - the levels of education, experience, and certification essential for employment in the job**
A strong understanding of medical terminology.
Excellent typing skills.
Strong literacy and numeracy skills.
Excellent computer literacy.
Understanding of front line customer service roles.
A proven track record of strong administrative skills, audio typing and liaison with key stakeholders.
7. **Main Duties included in the role (not exhaustive)**
Audio Typing
Filing (maintaining client records for patients, ensuring they are kept up to date)
Management of patient records
Liaison with consultants and patients
Dealing with telephone queries from patients and consultants
Preparation of invoices and managing financial records
Working on multiple CRM systems
Delivering notes/referrals to different departments within the hospital
**Job Type**: Part-time
Pay: Up to £12.95 per hour
Expected hours: 22.5 per week
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Work Location: In person
Application deadline: 06/05/2024
Reference ID: Medical Audio Typist and Administrative Support
Expected start date: 13/05/2024
