![Rock Solid Consulting](https://media.trabajo.org/img/noimg.jpg)
Administrator
2 weeks ago
**Job Title**:
ADMINISTRATOR
**Area of business**:
West Midlands Start up and Business Growth
**Reporting to**:
Director
**Length**:
Home/ Worcester based office/ occasional field work
25k pro rata - based on experience.
Flexible working hours - Permanent
**Overall purpose of the role**:
**Job Ref**:
To provide administrative support ensuring accuracy and attention to compliance and quality of data inputting whilst adopting an holistic approach from enquiry to completion of contract.
**Main responsibilities**
- Making outbound and answering inbound calls, ensuring that all calls are dealt with professionally and courteously, providing a high level of customer care always.
- To assist with the scheduling of training and networking events including confirming attendance from clients and confirming delegates with venues/trainers.
- Attending some workshops/ events to assist the tutor with administration documents on the day
- To assist the Director with the manipulation of data using Microsoft Excel to produce contract reports as and when required including monthly claim reports
- Deal with incoming mail, opening, sorting and distributing accordingly, and to post outgoing mail at the end of each working day
- To provide assistance to all members of Rock Solid staff as and when needed by performing general office/administrative duties
- To raise awareness of any compliance and quality issues with the director.
- To ensure accuracy and compliance of all paperwork received and data input into CRM including assisting with paperwork preparation relating to audits
- To ensure that all duties are performed according to Rock Solid requirements and maintaining an up to date understanding of Contracts and procedures
- Ensure work, at all times, conforms to the procedures and standards laid down in the company procedures manual.
- Approach the job in hand in a diligent manner, assisting the team/area where possible to achieve its goals and planned outcomes.
- Be able to work under pressure and have the ability to adapt to changing circumstances and be able to self-motivate with day to day autonomy.
Support with promotion of programmes including Social media.
**General**
- Understand, and work towards, the goals and values of the company
- Develop and maintain good working relations with work colleagues based on mutual respect, enthusiasm, involvement and commitment.
- Actively promote all activities that will contribute to the continuing growth of the company.
- Recognise, explore and bring to the attention of management, opportunities and areas for future company development.
- Help any colleague whenever possible to ensure that the company maintains its advantage over the competition.
- If required, induct and act as mentor, to new employees joining the company.
- Comply with all of Rock Solid’s policies and procedures.
- Undertake any other reasonable duties as required by the needs of the business.
**Job Types**: Full-time, Part-time, Fixed term contract
**Salary**: £20,000.00-£25,000.00 per year
**Benefits**:
- Company pension
- Flexitime
- Work from home
Schedule:
- Monday to Friday
Ability to Commute:
- Worcester (required)
Work Location: Hybrid remote in Worcester
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