Iworkflow Administrator

**Job summary**:
The purpose of the role is to:

- To support the PCN Practice at the above locations to ensure the delivery of safe, effective and efficient systems for repeat prescribing efficiency, medicines optimisation, medication enquiries triage and maximising patient outcomes.
- Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of administrative support to clinical staff and other members of the practice team.
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
- To ensure the clinical records are updated with accurate and consistent data and action/start any relevant tasks as appropriate.
- To ensure the process is robust and safe as this will enable the practice to increase in efficiency and improve the quality of service to the patients.

**Duties and responsibilities**:

- To complete the online training through online modules.
- To understand and work to agreed Workflow Protocols when processing clinical correspondence.
- To attach letters to the patient records, add clinical codes for diagnoses, procedures and investigations, and complete actions.
- To have a good understanding of the implications of what you are filing.
- To complete a template for regular auditing and monitoring with the Workflow GP Lead.
- Culling and sorting patient records and letters in preparation for summarising
- Summarise and read code relevant information from patient’s clinical records into the practice computer system, working strictly in accordance with the practice notes summarising protocol and liaising with the GPs as required.
- Reviewing medical records and producing an accurate summary of the patient’s medical history.
- Read coding the information into the practice clinical system.
- Auditing data collection standards in the practice.
- Monitoring progress of notes summarising against practice targets.
- Filing and retrieving paperwork.
- Accurately pre-prepare patient reports and documentation for GP review.
- To work alongside the Administrator Lead to provide data to ensure the correct implementation and support decisions are in practice.
- To navigate through EMIS clinical system.
- To understand clinical codes and how to search for codes on EMIS clinical system.
- To have a basic understanding of medical terminology.
- To be keen to learn new skills and be part of a new way of working in the practice.
- To share knowledge of speciality terminology with other staff where needed.
- During absence of colleagues provide essential cover and carry out any other appropriate duties to ensure continuing provision of the service.
- To assist with the implementation of any changes to procedures as required by the GP Lead.

**Confidentiality**:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
- Ensure patient and Practice information is kept confidential and secure at all times, in accordance with the Information Security and Confidentiality protocols and in line with General Data Protection Regulations 2018.

**Health & Safety**:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection prevention and control policy and published procedures. This will include:

- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection prevention and control procedures, ma