Hire Controller

You love solving problems and making our customers happy In short; as a Hire Controller at our Customer Contact Centre (CCC) in Stockport, you have a versatile and varied job in which you will never become bored
As an effective Hire Controller in Stockport, your main priority is thinking of the customers’ best interests. This means that you listen carefully to the customers’ wishes and are able to anticipate them well. Furthermore, you are responsible from A to Z that everything is arranged perfectly. Of course, you never miss an opportunity to explain to the customers which additional machines or products could benefit their projects. As an efficient Hire Controller, you will be maintaining regular contact with your customers to check if they have any new requirements and making outbound telemarketing calls to current and prospective customers.
Finally, when the customer has finished with the machines, you’ll be arranging for the collection and return of them and ensuring that the customer has received the best experience possible from Boels Rental
The orange team in Stockport that you can be a part of consists of several enthusiastic colleagues in various fields.
As a Hire Controller within our UK Customer Contact Centre (CCC) in Stockport, your working hours will be Monday to Friday, 0730hrs to 1700hrs.
The office is located to the West of Stockport, in Heaton Mersey. It is 1.5 miles from East Didsbury train station and 1 mile from East Didsbury Metrolink.

**What Boels Offers**
If you come to work with Boels Rental in Stockport as a Hire Controller, then you do that for a good reason. We will value your skills and that is why you can expect from us:

- A competitive annual salary ranging from £26,000 to £28,000 plus quarterly performance based bonuses. The salary range represents the low and high end of the salary range for this position. Actual salary offered will vary depending on factors including but not limited to location, relevant skills/experience, relevant qualifications and performance
- 33 leave days of annual leave per year including official bank holidays.
- At Boels, we recognise the benefits that contributing to the community can have on our mental strength. This is why we also offer all our employees one additional day of leave per year (separate to the annual leave allowance) to spend supporting their local community, getting involved with a local charity, or boosting their mental strength.
- Enhanced Maternity & Paternity Pay
- Boels Rental recognises that many of the skills that Armed Forces Reservists gain during their training are transferrable to the workplace. Therefore, we offer seven days extra paid leave for you to undertake official reservist activities (proof from MOD to be provided).
- Boels Rental recognises and honours our employees with quarterly and annual awards.

**Your Profile**:

- ‘Good geographical knowledge of the UK’ ‘An understanding that customer satisfaction is paramount’_: It's you, so you fit into our orange team in Stockport. To also become the best at Boels as a Hire Controller, you have to:

- Have a good knowledge of the plant machinery and small tool hire industries.
- Have excellent customer service skills coupled with tactful communication
- Display a friendly and courteous telephone manner.
- Be a strong team player, and enjoy working in a team.
- Be available to work full-time hours.
- Have valid proof of your right to work in the UK - (Boels does not arrange relocation, work visas or provide visa sponsorship)

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£28,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- Paid volunteer time
- Referral programme

Schedule:

- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Quarterly bonus

Application question(s):

- Boels DOES NOT sponsor visas. Do you already have valid proof of your legal right to work in the UK?

**Experience**:

- plant/tool hire desk: 2 years (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person