Admin

**HOPES GROVE NURSERIES**

**Sales & Customer Service Administrator - Office**

We are looking for a full-time enthusiastic, organised and flexible team player to join our friendly office team at Hopes Grove Nurseries.

Hours would be 8.30am - 5pm (Mon-Fri)

Occasional Saturday mornings from October to April on a rota 8:30am-1pm.

June, July, August & September 4 day week (Mon-Thur)

With the option for possible further reduced hours in Summer by negotiation or on site outside nursery work.

October, November, December, January, February, March, April -5 day week.

We offer the National Living wage of £12.00 per hour as a standard worker with 20 days holiday pro-rata plus Bank Holidays.
- The Customer Service advisor role is the first point of contact for our customers, so we are looking for someone who is experienced in office work with a methodical approach and loves being on the phone and communicating in a warm and professional manner with a wide variety of customers.
- Organisation and attention to detail is a key part of the role in processing orders and managing customer requirements and expectations.
- The ability to comfortably multi-task and adapt to the daily business needs is important as we are seasonal, and the business runs in peaks and troughs - every day is different Yet we also have core procedures to follow to ensure the smooth running of the business.
- An interest in plants and horticulture is useful but not essential, what is essential is a team player with a natural warmth and a desire to provide the best service possible to our customers.
- Experience in using a computer efficiently and accurately within an office environment is necessary, with experience of databases and Outlook, with Word and Excel an advantage.

**Job Types**: Full-time, Permanent

Pay: £12.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company pension
- On-site parking

Schedule:

- 8 hour shift

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- busy admin office: 5 years (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: Admin-HGN