Care Navigator

Reception
- Be the link between patients and other members of the Surgery team.
- Deal with hand completed repeat prescriptions and fit notes for patients after confirming name and address details.
- Respond to all queries and requests for assistance from patients and visitors at reception in an efficient and courteous manner.
- Ensure reception and waiting areas are neat and tidy.
- Advise patients of relevant charges for private services, accept payment and issue receipts for same.
- Explain Surgery arrangements to new patients and those seeking temporary cover, adhering to relevant procedures.

Telephones
- Receive and make calls as required.
- Divert calls and take messages as appropriate ensuring accuracy of detail and prompt appropriate delivery.
- Ensure that telephone system is operational at the beginning of each day and switched over appropriately at lunchtime and at the end of each day.
- Working knowledge of telephone system during and after hours e.g. emergency line.
- Deal with patient requests for appointments, prescriptions and home visits as per Surgery protocol.
- Book interpreters and ambulances as and when required, as per Surgery protocol, and record details when booking completed.
- Ensure that telephones are at all times answered promptly and politely.

Appointments System
- Ensure total familiarity with appointment system, including regular and incidental variations.
- Book appointments for patients ensuring sufficient information is recorded to identify patient/medical needs.
- Ensure that patients without appointments but needing ‘urgent consultation’ are directed appropriately.

Computer
- Process patients change of address - computer data and medical records (have knowledge of practice area).
- Process repeat and acute prescription requests in accordance with practice guidelines.
- Registrations of new patients - computer data and medical records.

Administration
- Have a thorough knowledge of all Surgery procedures.
- Work in accordance with written protocols.
- Open, sort and distribute incoming post as per Surgery procedures.
- Scanning, faxing, typing and photocopying as required.
- Dispatch outgoing post.
- Assist in preparing patient letters for posting.
- File, retrieve and re-file records as required ensuring strict numerical order is adhered to.

**Job Types**: Part-time, Permanent

Pay: From £12.00 per hour

Expected hours: 12 - 24 per week

**Benefits**:

- Company pension
- On-site parking
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

Application deadline: 02/10/2022
Reference ID: MR0524