Customer Service Advisor

4 weeks ago


Skelmersdale, United Kingdom Flowtech Full time

**Role**:Customer Service Advisor

**Salary**:Starting from £21,400

**Location**:Skelmersdale

**Key responsibilities**:

- Answering incoming calls and dealing with customer queries
- Chasing deliveries with couriers
- Liaising with other departments to fulfil customer expectations
- Providing customers with accurate information relating to lead times, quotations and backorders
- Work as part of fast paced and highly accurate team
- Generating and logging complaints on the system to ensure full traceability
- Entering replacement orders
- Creating quotations for price and availability
- Chasing late deliveries with couriers
- Provide customers with accurate information relating to collections and replacement orders

**Personal Specification Essential**:

- Quick learner of bespoke systems
- Problem solving skills
- A confident and professional telephone manner with a willingness to help
- Excellent attendance record and time keeping
- Customer centric attitude

**Key Competencies**:

- PC Literate, Microsoft Office in particular Excel
- Well organised
- A confident and professional telephone manner with a willingness to help
- Good communication and interpersonal skills to deal with both internal and external customers
- Self-disciplined with the ability to prioritise
- Excellent attention to detail
- Ability to work under pressure and to deadlines
- Excellent attendance record and time keeping
- Customer service experience

**Hours**:

- 39.5 hours per week within, Monday-Thursday 8-6 & Friday 8-5.30

**Benefits**:

- Company pension
- Life insurance
- On-site parking

**Job Types**: Full-time, Permanent

**Salary**: From £21,400.00 per year

**Benefits**:

- Company pension
- Life insurance
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person



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