Hire Desk Controller

3 weeks ago

Normanton, United Kingdom Swift Temps Full time

I am currently looking for a Hire Desk Controller to join one of our most prestigious clients based in the heart of Normanton, West Yorkshire.

**Monday - Friday shifts with flexible weekend rota with team (extra overtime payment made) 4 day or 5 day flexible shifts also available over a weekend ie Friday - Monday or Thursday - Sunday etc (extra payment made for this role)**
- **Duties/Responsibilities**_
- Responsible for smooth running of Key Accounts and/or General Orders.
- Ensure all on/off hire orders are taken in detail and processed correctly.
- Create, input and ensure accuracy of orders onto the company InspHire system to minimise account queries and potential credits.
- Produce and maintain a manual complete contract file, containing all relevant paperwork including signed delivery and collection notes.
- Advise Transport Department of any necessary movements within a timely manner.
- Ensure relevant spreadsheets (as applicable) are updated daily/weekly and any concerns are brought to the attention of your Line Manager.
- Answer all incoming calls within 3 rings in a polite and professional manner as trained.
- Ensure own individual knowledge is enhanced by constantly aiming to learn/improve and taking on board training as necessary.
- Achieve all targets and KPI’s that are set for individuals/Administration team - example month end target for posting invoices 8th of each month.
- Create, post invoices to Sage daily, from various run code reports as specified and update Line Manager.
- Check daily all off hires due from awaiting off hire report and update Line Manager of progress if there are any delays.
- Any customer queries must be dealt with quickly and efficiently.
- Line Manager or Director requests are to be completed within the same day or within timescale provided by them.
- Liaise and communicate effectively with all levels of staff.
- Ensure company vehicle or occasional loan vehicle supplied, is kept clean and tidy at all times, serviced within manufacturer’s guideline, and ensure any defects are notified to correct parties and rectified in a timely manner.
- Promote teamwork and co-operation at all times, both within individual depots and right across the entire Generator Power Group of Companies.
- **Experience**:

- Customer service: 4 years (preferred)
- Strong Administration: 2 years (preferred)
- Hire Desk: 1 year (preferred)
- Microsoft Excel: 3 years (preferred)

REF: INDP

**Salary**: £22,000.00-£24,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

Reference ID: INDP

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