Ifm Receptionist

We are looking to appoint a highly motivated, enthusiastic, efficient and friendly person to be part of the Reception team at Coleman Health Centre.

**You will need to have**:

- A good standard of general education which includes English language GCSE, Grade B or above
- Previous Customer Service experience
- IT literacy skills
- Excellent communication and interpersonal skills

Excellent customer care and communication skills are essential as well as a friendly and caring personality. You should also have a good telephone manner and be able to stay calm under pressure. You must have good keyboard and PC skills, with demonstrable experience of using Microsoft Office, e.g. Word, Excel and Outlook.

This is a busy and varied role which requires a flexible approach and you will need to be able to work using your own initiative and as part of the team. Flexible working hours will be required at times with the provision of cover during periods of annual leave and sickness will be required at Coleman Health Centre and occasionally cover at other sites will also be required as requested, sometimes at short notice

To be responsible for the busy switchboard and reception area, liaising with members of the general public and other services and departments, both DCHS and external. Provide a friendly, helpful and professional service. To ensure that public areas are kept clean and tidy.

To provide comprehensive reception clerical duties, to include: cash handling and banking; ordering stationery and supplies; receipt and distribution of incoming mail; franking and posting outgoing mail; answering all telephone queries and forwarding calls to appropriate services.

To provide a full administrative service to the Podiatry department: registering patients; booking appointments both by telephone and at reception; monitoring waiting lists and liaising with podiatry team.

Coleman Health Centre is a busy multi-occupancy building to which this post provides a front of house service to all occupants and a variety of organisations.

The Purpose and Activities of DCHS?

Our purpose is to provide community health services to a patient population of over one million people in Derbyshire and Derby, as part of Joined Up Care Derbyshire.

We employ around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people’s own homes and via virtual consultations.

During the pandemic response we have led the implementation of public vaccination centres in collaboration with partners across health and social care.

**PLEASE NOTE**: Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account

To provide an effective reception service using verbal and written communication to liaise with patients, relatives, staff and external agencies to support the delivery of an efficient patient service. Ensuring all patients are booked into appointments correctly, and directing them appropriately once they have arrived.

Telephone answering service (general enquiries/cancelations)

Receipt of all incoming mail and its distribution.

Using your initiative and local knowledge to answer patient queries, and sign post to appropriate local services.

To register new patients to the Podiatry services; maintain waiting lists; cancel, move and book appointments: liaise with Podiatry team.

Order and maintain supplies as necessary and in accordance with Trust policies

Sale of continence products

To provide an efficient room booking service at the clinic so that rooms are fully utilised and not double booked

Printing/Photocopying

Maintaining site emergency equipment

When on duty to act as a Fire Warden

Other duties may be required in response to additional service needs

Any other duties commensurate with the grading of the post and at the request of the manager.

To provide cover for colleagues’ absence at both base and other sites within the area