Workforce Planning Partner

7 days ago


Teesside, United Kingdom Axa Full time

**Description**:
Working in AXA Global Healthcare's Workforce Planning Team, we’re looking for a Workforce Planning Partner to join us on a permanent basis to provide end to end planning and service delivery, and make any adjustments within the operations team to optimise overall efficiencies.

At AXA we’re adopting a Hybrid way of working, empowering our people to balance their time between home and our Teesside office in a way that works best for them, their team and our customers.

**What you’ll be doing**:

- Schedule and maintain shifts 8 weeks in advance for all Front and back office staff using workforce management systems.
- Co-ordinate the resourcing and planning to ensure that SLA’s are met.
- Manage time off requests for offline time, annual leave and absence.
- Produce forecasts of calls and offline workload to allow predictions of resource requirements both in the longer and shorter term
- Accurate and up to date staff resource database maintained through Workforce Management
- Ownership of planning meetings to track progress against business plan
- Identify operational improvements and challenge where appropriate with key stakeholders
- Production and delivery of resource reports including mid-year holiday tracking
- Work closely with Real time to ensure operational plans and risks are understood each week.

**Qualifications**:

- Good verbal and written communication skills and the ability to work in a fast paced environment.
- Sound Analytical, numerical and grammatical skills with the ability to work under own initiative
- Understanding of advanced forecasting methods (regressions analysis etc)
- Attention to detail and accuracy with good organisational and planning skills
- Excellent stakeholder management skills
- The ability to use workforce planning software and technology to create forecasts, calculate staffing requirements, and organise schedules for the contact centre and knowledge of workforce management and telephony systems

As a precondition of employment for this role, you must be eligible and authorized to work in the United Kingdom.

**What we offer**:
One of the best things about joining AXA is our rewards package. At AXA Insurance, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

- Competitive annual salary of up to £35,000
- Annual company & performance-based bonus
- Contributory pension scheme (up to 12% employer contributions)
- Life Assurance (up to 10 x annual salary)
- 25 days annual leave plus Bank Holidays
- Opportunity to buy up to 5 extra days leave or sell up to 3 days leave
- AXA employee discounts
- Gym benefits

AXA is proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.At AXA, we want to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us.

**About AXA**:
With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.

You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things - nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.

Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone - regardless of difference.

Proud to be part of the AXA Group, the number one global insurance brand and a worldwide leader in financial services, AXA Insurance businesses employ over 5,500 in a network of offices across the UK. Our expert teams care for a huge range of customers, helping them protect their cars, homes and businesses against life’s uncertainties. Whether bought directly, through brokers or through a number of corporate partners, our market-leading products are trusted by millions.



  • Teesside, United Kingdom Axa Full time

    **Description**: Working in the Workforce Planning Team, we’re looking for a Workforce Planning Partner to join us on a permanent basis to provide end to end planning and service delivery, and make any adjustments within the operations team to optimise overall efficiencies. At AXA we’re adopting a Hybrid way of working, empowering our people to balance...


  • Teesside Industrial Estate, United Kingdom Nigel Wright Full time

    **The Opportunity** Working for a large business in Teesside with excellent flexible working policies and benefits. Senior Finance Business Partner required to ensure reporting, planning and forecasting is delivered effectively. **The Role** The Senior Finance Business Partner will be responsible for a specific area: - Provide management information to...

  • Mji and Sbt Instructor

    7 months ago


    Teesside, United Kingdom 3t Full time

    **3t is currently looking to recruit an MJI and SBT Instructor on a permanent contract located in Teesside, UK.** **The Company** At 3t, we are passionate about up-skilling and empowering workforces to ensure a prosperous future where all workers, organisations and our industries thrive. 3t is the combination of world-leading companies that are together...


  • Teesside, United Kingdom 3t Full time

    **3t is currently looking to recruit a Crane Driver Instructor on a permanent contract located in Teesside, UK.** **The Company** At 3t, we are passionate about up-skilling and empowering workforces to ensure a prosperous future where all workers, organisations and our industries thrive. 3t is the combination of world-leading companies that are together...


  • Teesside, United Kingdom Wood Plc Full time

    Overview / Responsibilities: Wood is currently recruiting for a Document Control Clerk, with experience in the oil & gas / petrochemical industry. The role is for 30 hours per week over a 4-day working week. The role is based on-site in Teesside for a major international client of Wood. You will be part of a team responsible for managing and administering...

  • Quality Lead

    1 week ago


    Teesside, United Kingdom Wood Plc Full time

    Overview / Responsibilities: Wood Process & Energy is recruiting a Quality Lead to support a project on Teesside for 12 months. The appointed service provider will have extensive experience in the oil and gas petrochemical industry. **Workscope** - Perform project specific quality management and assurance activities as detailed in the Project Quality Plan...


  • Teesside, United Kingdom Nigel Wright Group Full time

    Our client We are excited to be partnering with a purpose led start-up organisation, who pride themselves on ‘acting with kindness’ and focus on communities in need of support. This is a growing business with exciting people plans and strong values. The Opportunity The Interim Talent Acquisition Coordinator will cover all functions of the business to...

  • Quality Supervisor

    7 months ago


    Teesside, United Kingdom N+P Group Full time

    **YOUR RESPONSIBILITIES** To oversee the day-to-day operations of the site Quality department. Your responsibilities include ensuring that waste and product analysis is conducted promptly and efficiently, following the directives of the site Production and Quality Assurance Manager. A crucial aspect of your role is maintaining specific and accurate records...


  • Teesside, United Kingdom Total Fitness Full time

    **BENEFITS**: - UNCAPPED COMMISSION - there are fantastic earning opportunities with us! - You will receive as much training and support as is required both from inside the club and from the support team - 28 days holidays including public/bank holidays - Free membership for you and another, plus 2 x discounted memberships for partners, family members or...

  • Classroom Assistant

    1 week ago


    Teesside, United Kingdom Novum Personnel Full time

    Hello Education are looking to recruit for the position of a Classroom Assistant to join our team to work with our partner schools across Teesside with start dates ASAP! Experience of working in schools as a Teaching Assistant/Learning Support Assistant is very advantageous as well as having experience with secondary aged children (11-16). A Level 2/3...


  • Teesside, United Kingdom Total Fitness Full time

    **BENEFITS**: - UNCAPPED COMMISSION - there are fantastic earning opportunities with us! - You will receive as much training and support as is required both from inside the club and from the support team - 28 days holidays including public/bank holidays - Free membership for you and another, plus 2 x discounted memberships for partners, family members or...


  • Teesside, United Kingdom Wilton Gilbert Ltd Full time

    Are you fueled by a passion for STEM and empowering human potential? Imagine being a part of an acclaimed, award-winning outsourced talent services partner that cherishes the growth and well-being of its clients and team members. With over a decade of excellence and unparalleled success in the STEM industry, my client stands tall as a premier partner for...


  • Teesside, United Kingdom Total Fitness Full time

    **BENEFITS**: - UNCAPPED COMMISSION - there are fantastic earning opportunities with us! - You will receive as much training and support as is required both from inside the club and from the support team - 28 days holidays including public/bank holidays - Free membership for you and another, plus 2 x discounted memberships for partners, family members or...

  • Welfare Officer

    3 days ago


    Teesside, United Kingdom Study Group Full time

    **Contract type**: - Full time (37.5 hours per week), Permanent **Salary**: up to £22,000 per annum **JOB OVERVIEW** We are Study Group. We are a global leader in international education partnering with students and Top Tier Universities from all over the world. We believe in creating a better world through education and value talented, driven, and...

  • Planner, Logistics

    7 months ago


    Teesside, United Kingdom SABIC - Saudi Basic Industries Corp. Full time

    **Job Title**: Logistics Planner, Operations, System 18 & Wilton Logistics **Grade**: HAY 32 **Location**:Teesside, United Kingdom SABIC is **one of the world's leading petrochemical companies**, operating in over 50 countries and employing over 33,000 people worldwide. It has operated on Teesside since 2006, through its subsidiary, SABIC UK...

  • Hse Advisor

    7 months ago


    Teesside, United Kingdom Bilfinger Full time

    **HSE Advisor** Location: Teesside Bilfinger UK is a leading engineering and maintenance provider, supporting customers across the chemical & petrochemical, nuclear, oil & gas, pharmaceuticals & biopharma, power & energy, utilities, renewables and food & beverage markets. We enhance the efficiency of assets, ensuring a high level of availability and...


  • Teesside, United Kingdom One Way or Another Ltd Full time

    Our client is looking for an experienced administrator to join a busy team. To work as part of a team of Business Support Officers providing specialist administrative support within Community Services & Transport. The Business Support Officers will be expected to undertake multi-functional duties and responsibilities and must be prepared to rotate between...


  • Teesside, United Kingdom Total Fitness Full time

    **BENEFITS**: - Training and development opportunities that will enable you to advance as far as your talent and determination will take you - Free membership for you and a loved one plus 2 discounted memberships for partners, family members or friends - Workplace Pension Scheme - Discount on retail and cafe products - 28 days holidays including public/bank...


  • Teesside, United Kingdom Leo's Full time

    **Leo’s Lived Experience Mentor Job Description** Hourly Rate £11.00 p/h during probationary period (12 weeks) £12.35 thereafter. FTC 12 months 16-20 hours per week - Flexible working hours Reporting to: The Chief Executive Officer and The Board of Trustees **Purpose**: Leo’s mission and core values are to provide trauma-informed lived-experience...


  • Teesside, United Kingdom Nacro Full time

    Senior Housing Management Worker Job type: Permanent/ Full Time **Salary**: £26,478 per annum Hours: 35 (plus 5 hours paid lunch breaks) Location: Teesside & Sunderland Saying what we do at Nacro is simple. We house, we educate, we support, and we speak out for - and with - disadvantaged young people and adults. But it’s how we do it that really...