Station Assistant

4 months ago


Tamworth, United Kingdom West Midlands Trains Full time

As part of the Transport UK Group, West Midlands Trains delivers around 1,300 train journeys a day, for more than 60 million passengers a year, across our two brands - West Midlands Railway and London Northwestern Railway.

We are committed to delivering a safe and reliable train service, by investing in our fleet of trains, stations and employees. As part of this investment, we are looking to recruit a Station Assistant on a full-time, permanent basis. The roles will be based in Tamworth, it will include working on a roster basis, including bank holidays and weekends.

**What does the job involve?**
- Responsible for care of all despatch equipment
- Make decisions regarding train despatch based on training provided, safety requirements and West Midlands Trains policy
- Ensure compliance with all safety responsibilities as detailed in the appropriate Safety Responsibility Statement
- Ensure the safe and timely despatch of trains
- Ensure high levels of customer service are provided
- Ensure customers are provided with the available accurate and timely information
- Announce train arrivals and departures where required
- Maintain a record of delays, replatforming and other events affecting the train plan as required
- Conduct station cleaning duties, and make the station safe, presentable and welcoming to customers

**What skills and experience do I need to do the job?**
- A good standard of maths and english
- Good geographical knowledge
- Previous experience of customer service or retail
- Providing excellent levels of customer service
- An ability to handle difficult situations and conflict

**What are the salary and benefits?**
- £23,254 rising to £28,012 per annum after successful completion of probation
- Final salary pension - one of the best pension schemes available
- Free travel on all our trains and those of other train companies within our parent group company - for you, your partner and any dependent children
- 75% off all other train company travel tickets
- Retail discounts
- Career development opportunities

Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.


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