Ophthalmology Receptionist

We are looking for a pro-active, motivated, enthusiastic individual who enjoys working in a challenging and busy environment, within the Ophthalmology Department at South Warwickshire University NHS Foundation Trust.

We are pleased to be able to offer this exciting opportunity to play a vital role in delivering an excellent service to our patients and we cannot wait to have you working in our friendly team.

To be responsible for providing confidential, accurate and efficient clerical
and administrative support for the Ophthalmology service.

To undertake all reception duties including face to face communication with
patients and visitors, management of appointments and filing records for the
department.

Come and join a Trust rated Outstanding by the CQC. South Warwickshire NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further.

We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.

Our values can be summed up in one sentence. We are ‘Trusted to provide safe, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.

DUTIES AND RESPONSIBILITY

Responsible for organising and maintaining the electronic appointments
system for the Ophthalmology service.

To manage, negotiate, arrange and amend appointments and clinics,
working to agreed protocols. This will include dealing with enquiries from
patients, ophthalmology staff, other health care professionals and visitors on a daily basis.

To update patient records within the Ophthalmology department to maintain the smooth running of the department and treatment of patients.

To open and distribute department post, prioritising anything that requires
urgent attention and ensure relevant documentation is acted on promptly
and appropriately.
To receive and sign for items delivered to the department and ensure their
appropriate distribution.

To be responsible for the wellbeing of patients within the reception area;
alerting ophthalmology / senior staff to any changes on patients health
status and attitude.

To provide induction training on the day-to-day processes of the reception
area to new staff. To provide continuous support and advice to less
experienced members of the administrative staff.

Maintain patient confidentiality at all times in accordance with the data
protection act.

To support the administration teams in registration of referrals onto the
Trust’s appointment system.

INFORMATION AND DATA USE

Authorised to use the Trust’s appointment system to view and retrieve
patient information, on behalf of the ophthalmology staff, as requested.

To enter relevant information, in an accurate and timely manner, onto the
Trust’s appointment system, including appointment details, 18 week
outcome information, patient demographics, etc.

COMMUNICATION

To be the first point of contact for patients and visitors to the department, at all times being professional, courteous and ensuring tact and sensitivity,
particularly to barriers in understanding, e.g. language difficulties, stress,
fear, pain.

To be the first point of contact for complaints within the department,
negotiating with patients / visitors displaying challenging behaviour. Liaising with senior department staff to provide an effective and timely solution in line with trust policy.

To liaise with all service users (NHS staff, Doctors, Patients, Relatives and
Carers etc), politely, concisely and in a helpful and professional manner at
all times.

To provide non-clinical advice / information regarding appointments or
procedures to patients, visitors and other members of hospital staff, as
required.