Alliance Care Administrator

7 months ago

Washington, United Kingdom Sunderland GP Alliance Full time

MAIN DUTIES AND RESPONSIBILITIES To identify and prioritise contacts via the artificial intelligence solution to indicate the priority and urgency of cases to practice staff. To support Alliance Care clinicians to allocate appointments according to clinical need to provide equitable access to care. To cross check information transferred into the patient's medical records. To filter out admin queries and forward to relevant team for further action.

To monitor methods of patient access via Alliance Care reporting functionality To support patients to enable them to use their preferred method of choice to access Alliance Care e.g., via website, telephone, or face to face. To promote and support sign up to NHS App for all patient's using Alliance Care. To maintain the computer clinical filing system in an accurate and secure manner. As a superuser you will be expected to provide training and support to extended staff.

To assist with the gathering of statistics and information when required. Confidentiality In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Alliance may only be divulged to authorized persons in accordance with the Alliances policies and procedures relating to confidentiality, and the protection of personal and sensitive data.

Health & Safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Alliances Health & Safety Policy to include: Identifying the risk involved in work activities and undertaking such activities in a way that manages those risks. Ensuring that all accidents or dangerous accidents are reported and investigated and follow up action taken where necessary. Equality and Diversity The post-holder will support the quality, diversity and rights of patients, carers and colleagues to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights. Quality The post-holder will strive to maintain quality within the Alliance, and will: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhanced the teams performance.

Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload and resources. Communication The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members. Communicate effectively with patients and carers.

Recognise peoples needs for alternative methods of communication and respond accordingly.

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