Property Administrator

6 months ago

Annesley, United Kingdom Connells Group Full time

**Job Description** Salary - £21,000 per annum**
**Location - Annesley, Nottinghamshire**
**Days & Hours - Mon - Fri, 8:45am - 5:30pm (1 hour lunch) + 1 Sat in every 4, 9am - 1pm**
**Employment Type - Full-time, permanent**

We are looking for an energetic and enthusiastic customer service specialist, who either has a background within property, or looking to embark within the industry.

Our **Property Administrator** play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve, throughout their time with us. So, we're on the lookout for people with great communication and relationship skills and a passion for delivering a quality customer service

**The role of a Property Administrator**:
As a Property Manager you will be fully managing your own portfolio of properties across any of our 60 brands, building relationships with your internal colleagues and a portfolio of customers and acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy.

Providing a first-class service to our customers is at the heart of your role, and working in a fun and positive environment, your day-to-day duties may include:

- Coordinating urgent and routine repairs and maintenance.
- Liaising with trades people/contractors and keeping customers up to date.
- Organising safety inspections and managing remedial works.
- Liaising with landlords following regular property visits.
- Assisting customers with general tenancy queries.
- Negotiating end of tenancy deposit returns.
- Carrying out weekly partnership calls with colleagues and welcome calls with new customers.
- Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners.
- Providing a first-class service to maximise customer retention.
- Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved.

**Benefits of being a Property Administrator**
- **Perks at Work** - Discounts on products and services inc electrical & Travel
- **Discounts on estate agency, mortgage, conveyancing and surveying services.**:

- **Access to Lifeworks** 24hr, 7 days per week Employee Assistance Programme**.**:

- **Nuffield Health Screening - **discounted medical assessment to provide an in depth picture of your health.
- **Nuffield Gym discount - **20% on memberships at Nuffield Health & Fitness clubs across the UK.
- **Cycle to work scheme**

**Countrywide are part of the Connells Group**, one of the largest and most successful **estate agency** and **property services** providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines **residential sales** and **lettings** expertise with a range of services including **new homes**, **mortgage services**, **surveying**, **conveyancing** and more

CC00209

Job Reference: CC00209

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