IT Apprentice

Responsibilities:

- Provide technical support and troubleshooting for hardware, software, and network issues
- Assist with the installation, configuration, and maintenance of IT systems and equipment
- Monitor and maintain network security, including firewall management and access control
- Collaborate with team members to analyze and resolve IT incidents and service requests
- Support end-users with desktop support, including software installations and system upgrades
- Assist in managing and maintaining Windows Server environments
- Troubleshoot LAN/WAN connectivity issues and perform basic network troubleshooting
- Maintain accurate documentation of IT processes, procedures, and configurations
- Utilize ServiceNow or similar ticketing system to track and prioritize IT requests

**Requirements**:

- Strong analytical skills with the ability to analyze complex technical issues
- Knowledge of TCP/IP protocols, DNS, and network troubleshooting
- Familiarity with Linux operating systems is a plus
- Basic understanding of Windows Server administration
- Excellent communication skills, both written and verbal
- Ability to work independently as well as collaboratively in a team environment

Note: This is an entry-level position suitable for individuals seeking to gain hands-on experience in the IT field. Training will be provided to develop necessary skills.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

**Job Types**: Full-time, Apprenticeship

**Salary**: £9,620.00-£21,772.06 per year

**Benefits**:

- Company pension
- On-site parking
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Grimsby: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person