Aftersales Co-ordinator

Aftersales Co-ordinator

We are seeking to recruit an Aftersales Co-Ordinator to join our growing plumbing business based in Cirencester. We work solely for new build developers such as Bellway Homes, David Wilson Homes, Bloor Homes, Crest & Wainhomes.

If you’re looking to work in a busy, varied position that involves strong customer service and administration then look no further.

Duties and responsibilities
- Recording all details accurately in our aftersales database, detailing issues and clarifying with the homeowner.
- Make appointment for our engineer to attend to rectify.
- Ensuring any issues that cannot be resolved are recorded and escalated to the Aftersales Supervisor.
- Keeping homeowner and developer updated with status of job.
- Ordering materials to carry out repairs / replacements from Merchants, Manufacturers or stock from our warehouse.
- Comply with all company and HSE policies and procedures.
- Perform other work-related tasks as assigned.
- Good IT skills, Inc. Excel, Word and Outlook experience preferred.
- Excellent time management and the ability to prioritise multiple tasks simultaneously.
- Friendly, professional and helpful manner
- Ability to communicate effectively at all levels.
- Enjoy problem solving.
- Diplomatic.
- Positive attitude.
- Commitment to delivering an outstanding level of customer service.
- Ability to work independently and as part of a small team.
- Capacity and willingness to learn.

The Package
In return we offer:

- Hours 8am - 5pm Monday to Thursday, 8am - 4pm Friday (with 1/2 hr lunch). (41½ hrs pw).
- Salary dependant on age and experience.
- Training.
- Free parking (on a first come/first served basis).
- Company Pension Scheme (age applicable)
- 20 days holiday + statutory holidays

**Job Types**: Full-time, Permanent

**Salary**: £16,000.00-£21,000.00 per year

**Benefits**:

- Casual dress
- Company pension

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

Work Location: One location