Contract Administrator

6 months ago

Norwich, United Kingdom Gasway Full time

Gasway are East Anglia’s premier heating experts’ delivering both reactive and planned solutions to our wide base of customers. We have an exciting new opportunity to join our team as a Contract Administrator, providing outstanding Customer Service to internal stakeholder, clients and customers.

We are pleased to share an opportunity for someone to join the team, as a Contract Administrator.

We’ll make sure that you have the right skills and training at your fingertips, and we'll provide you with opportunities to grow.

**Salary**: From £26,208

Working Hours: 40

Location: Norwich

In addition to the above we offer the following rewards and benefits:

- Holiday: We offer 22 days holiday plus Bank Holidays which will increase with your length of service
- Company Sick Pay & Life Insurance
- Flexible Rewards: We offer discounted services and discounted retail offering through our rewards platform
- Wellbeing Support: We offer an employee assistance programme, wellbeing events and much more to support you and your family
- Continued Professional Development: We will continue to support you in developing your skills to support you in your role

Key Responsibilities include:

- Operate as the first point of call for engineers, clients, and working with colleagues in the Kitchen and Bathroom Upgrade Team to deliver outstanding customer service for our customers in their homes.
- Ensure work is scheduled and planned to ensure customer needs are met using initiative and to meet targeted KPIs and required measures.
- Record and maintain legislative documentation & completion packs.
- Ensure customers and clients are kept fully informed of ongoing repairs and processes such as further works and parts replacements.
- Escalate any resource issues that cannot be achieved satisfactorily within your responsibility.
- Work to the priorities, deadlines and performance targets set by your line manager and personally contribute to the achievement of the high-performance levels set.
- Work collaboratively with your colleagues to achieve successful outcomes
- Demonstrate a positive attitude towards the role and the team in which you work within showing commitment to the achieve of Gasway’s business plan and objectives set by your line manager.
- Any written work, phone call handling, clerical and administrative tasks related to the role.
- Any other tasks that are reasonable depending on seasonality and peaks in demand across other departments.
- Take personal responsibility for own Health, Safety and Welfare and that of colleagues in the workplace.
- Take personal responsibility for seeking value for money opportunities to get service right first time.
- Understand and use measures to enable continuous improvement.
- To take personal responsibility for demonstrating the aims of the Group’s Equality and Diversity objectives.
- Ensure that IT Security and Data Protection Legislation is always adhered to.
- Proven administrative experience with the ability to work within processes and procedures
- Experience delivering Customer Service by phone
- Evidence of effective planning and organisational skills
- Demonstrate a methodical and flexible approach, with high accuracy and attention to detail
- Proven ability to gather and review information, identify appropriate planning and deployment solutions and recommend associated actions

Essential Skills:

- Competent IT Skills with experience in Microsoft Packages
- Organised
- Good listener
- Self-motivated
- Team player
- Dilient
- Accountability
- Confidence to question and challenge
- Forward thinking
- Excellent customer service skills
- Ability to remain calm under pressure

For more information regarding duties/responsibilities please follow the link below to view the job description.

No Agencies please.

**Job Types**: Full-time, Permanent

Pay: £26,208.00 per year

**Benefits**:

- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
- Store discount

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: REQ00808

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