![Forestry Commission](https://media.trabajo.org/img/noimg.jpg)
Visitor Service Assistant
3 months ago
**Details**:
**Reference number**:
- 342750**Salary**:
- £20,164- 18.5 hours annualised contract- A Civil Service Pension with an average employer contribution of 27%**Job grade**:
- Administrative Assistant- Pay Band 7**Contract type**:
- Permanent**Business area**:
- FC - Forestry England - Recreation**Type of role**:
- Other**Working pattern**:
- Annualised hours, Flexible working, Part-time**Number of jobs available**:
- 1Contents
Location
About the job
**Benefits**:
Things you need to know
Location
- High Lodge, Thetford Forest. Brandon IP27 0AFAbout the job
**Job summary**:
You will work within the visitor services team to provide an excellent visitor experience. Daily duties will include housekeeping, caretaking duties and support within the Information Point; providing accurate information to our customers, whilst also operating the ANPR (Automatic Number Plate Recognition) parking system.
The duties of this post require a flexible 7 day working week, **predominantly during weekends and school holidays**.
Salary shown is for a full time equivalent - 18.5 hours per week will be approximately £10,100 per year, £194 per week.
**Job description**:
- Support House Keeping and site maintenance to include litter collection and cleaning toilets.
- Operate High Lodge car parking system (ANPR car park system).
- Provision of front of house services, providing advice and information to customers stakeholders and contractors.
- Undertake cash handling duties including operating tills and fulfil end of day reconciliation procedures.
- Actively sell and promote the benefits of the High Lodge Membership to customers; including inputting and transferring membership customer data.- Provide administrative support to High Lodge Team.
- Undertake a variety of practical duties relating to delivery of service.
- Support the implementation of emergency procedures as necessary including first aid assistance.**Person specification**:
**_ Overall Experience_**
Essential:
- Previous experience working in a customer facing role and dealing with a wide variety of customers and stakeholders
Desirable:
- GNVQ or similar in Leisure and Tourism and/or experience working at a recreational site
**_Professional & Technical Expertise_**
Essential:
- Experience operating a till and PDQ machine
Desirable:
- Experience operating an ANPR car parking systems or other similar computer based systems
**_Further Requirements_**
Essential:
- Time working as part of a successful team
- Be friendly, open, polite and helpful to others
- Provide a quality service that meets customer/stakeholder needs
**_Communication Requirements_**
Essential:
- Project a professional and corporate image
- Actively listen and ask appropriate questions to check understanding and communicate proactively
Desirable:
- Confidence handling challenging conversations and situations
**_Deliver Results_**
Essential:
- Prioritise and organise your time and resources effectively to meet agreed deadlines and objectives
- Make appropriate use of technology and equipment to achieve results
**_Learn and Apply_**
Essential:
- Take responsibility for own work, learning from experience, mistakes and constructive feedback
- Keep knowledge and skills for the job up to date
**Behaviours**:
We'll assess you against these behaviours during the selection process:
- Delivering at Pace
- Managing a Quality Service
- Working Together
- Changing and Improving
**Benefits**:
- Alongside your salary of £20,164, Forestry Commission contributes £5,444 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension
Things you need to know
**Selection process details**:
- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.This role is part-time 18.5 hours per week.
**Application Process**
The sift will asses both your CV and Personal Statement.
**Further Information**
A reserve list may be held for a period of 12 months from which further appointments can be made.
Any move to FC from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at here
If successful and transferring from another Government Department a criminal record check may be carried out.
New entrants are expected to join on the minimum of the pay band.
Where a role has been identified as one which falls under the scope of the Public Sector English Language Requirements, within Part 7 of the Immigration Act 2016, it is essential that applicants should have the ability to converse at ease with members of the pu
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