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Project Administrator

4 months ago

Brentwood, United Kingdom Office Angels Full time

**Project Administrator
£23,000 - £28,000 per annum
Brentwood, Essex
Monday-Friday, 9am-5:30pm**

My client is seeking a Project Administrator to join their team on a permanent basis due to growth. This is an excellent opportunity to join a dynamic business within a vibrant environment.

**Duties**:

- Assist and contribute efficiently to company sales, margin budgets and targets on the project that you are responsible for
- Build and maintain good relationships with all key suppliers
- Field all enquiries from customers, in-house staff, group company staff & suppliers in an efficient and professional manner
- Ensure all new clients are credit checked and approved by Accounts Manager before processing any orders on their behalf
- Ensure the customer is always receiving a service/experience that is considered exceptional, encouraging them to continue to consider the business as their preferred supplier
- Field all incoming enquires
- Check received supplier acknowledgements
- Chase suppliers where you are still awaiting acknowledgements after a considerable time from order placement
- Schedule in the delivery of all orders under your responsibility with the customer, confirming in writing and updating the job file
- Prepare installation packs for orders under responsibility including raising a delivery note on the system, any special instructions, the arrangement of a forklift if required and a final signed off drawing (provided by internal design & planning department)
- Forward pack onto relevant logistics platform delivery the job
- Check delivery of goods from all suppliers for all under your responsibility are received into the logistics platform in time to achieve scheduled delivery to customer
- Check all returned supplier delivery notes and file in appropriate job file
- Check all returned installation packs, ensuring that the client has signed the job off
- If any damages or quality issues are noted on signed note, please raise relevant QR order - check with Customer Services Manager before processing
- Once jobs under your responsibility have been completed, send Customer Satisfaction Survey to client for completion - once returned file and assign to job on the system
- Follow up on any actions set in weekly team meeting

**Knowledge/Skills and Experience Required**:

- Previous office experience
- Order processing experience
- Must be computer literate with knowledge of MS Excel, Word & Outlook
- Good interpersonal skills
- Previous customer service experience
- A good work discipline to manage individuals & teams' workload
- Good telephone manner
- Good eye for detail
- Able to work in a fast-paced environment

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.