Healthcare and Dispensing Assistant

2 weeks ago

Solihull, United Kingdom Dalton Pharmacy Dickens Heath Full time

**MEDICINE COUNTER ASSISTANT / Dispensing Assistant**
**Job Description.**

**Purpose: MCA**
- To be the first point of contact for all customers.
- To serve customers appropriately and sensitively.
- To provide the best possible advice and refer them to the pharmacist if appropriate.

**Dispensing Assistant**
- To work alongside pharmacy technicians and under the supervision of the responsible pharmacist to ensure the safe, accurate and timely supply of prescribed medication to patients.
- To provide medicines-related and healthy lifestyle advice to patients as well as assisting in the smooth operation of the pharmacy.

**Key responsibilities: MCA**
- To ensure that the pharmacy environment is welcoming, clean and professional.
- To greet customers in a professional and friendly manner.
- To accurately complete financial transactions with customers.
- To respond to symptoms described by customers by following agreed protocols and using your own knowledge and judgement.
- To know and understand the main features of stocked lines and the benefits to customers.
- To select and recommend suitable products and provide advice on their correct use.
- To provide advice on leading a healthy lifestyle.
- To refer to the pharmacist when appropriate.
- To receive prescriptions from customers and ensure they reach the dispensary in a timely manner.
- To inform the customer of approximate waiting times and to manage their expectations.
- To ensure the safe and correct transfer of dispensed items to patients according to the

SOP.
- To identify medicine related problems or queries and bring these to the attention of the pharmacist.
- To answer queries on the supply and availability of medicines, where it is within your competence.
- To receive stock in accordance with SOPs.
- To assist with stock control and the maintenance of reasonable stock levels within the retail environment.
- To assist with the engagement of patients onto advanced services such as MURs and

NMS.
- To maintain an up-to-date knowledge of over the counter remedies and minor ailments by reading journals, product information and training resources.
- To assist in providing pharmaceutical care to patients by carrying out reasonable duties as determined by needs of the business.

Medicine Counter assistant job description July 2014 GC

**Key responsibilities: Dispensing Assistant**
- To be working towards or have completed an accredited NVQ level 2 (or equivalent)

Dispensing Assistant training course under the guidance of the pharmacist.
- To select, label and dispense pharmaceutical products in accordance with a prescription by following Standard Operating Procedures (SOPs) and complying with all legal requirements.
- To ensure the safe and correct transfer of dispensed items to patients.
- To accurately maintain Patient Medication Records (PMR) to ensure patient safety and in accordance with data protection requirements.
- To identify medicine related problems or queries and bring these to the attention of the pharmacist.
- To answer queries on the supply and availability of medicines, where it is within your competence.
- To receive stock in accordance with SOPs.
- To ensure the safe and appropriate storage of medicines.
- To assist with stock control and the maintenance of reasonable stock levels within the pharmacy environment.
- To liaise with other healthcare professionals to assist in the continuity of patient care across primary and secondary care
- To assist with service provision to care homes including the preparation of Monitored

Dosage Systems.
- To respond to symptoms described by customers by following agreed protocols and using own knowledge and judgement.
- To select and recommend suitable products and provide advice on their correct use.
- To provide advice on leading a healthy lifestyle.
- To refer to the pharmacist when appropriate.
- To assist with the engagement of patients onto advanced services such as MURs and

NMS.
- To maintain an up-to-date knowledge of medicines and minor ailments by reading journals, product information and training resources.
- To assist in providing pharmaceutical care to patients by carrying out reasonable duties as determined by needs of the business.

**Personal specification: MCA**
- To be working towards or have completed an accredited MCA training course under the guidance of the pharmacist.
- Excellent communication and customer service skills.
- Excellent team working skills.
- A warm, friendly and professional attitude towards customers.
- An ability to respond to medical queries in a sensitive and professional manner.
- Experience of working in a retail environment (desirable).
- Experience of handling money and maintaining finance records.

Medicine Counter assistant job description July 2014 GC

**Personal specification: Dispensing Assistant**
- To be working towards or have completed an accredited NVQ level 2 (or equivalent)

Dispensing Assistant training course under the guidance of the ph

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