Installation & Support Engineer

3 weeks ago

Leeds, United Kingdom Purple Placements Full time

Installation & Support Engineer

Reporting to the Engineer Supervisor we are seeking to appoint a first-class capable Installation &
Support Engineer in or around the South Yorkshire area to enhance what is already a successful team
working within a fun, vibrant and enjoyable market sector.
As an Installation & Support Engineer, you will be responsible for carrying out repairs onsite at locations
throughout the UK and therefore, you must be able to identify issues customers may be experiencing and
resolve these issues to ensure complete customer satisfaction. You should also have knowledge and
understanding of new developments and technologies.
You will have the opportunity to learn the installation process and progress to becoming a lead engineer
where you will be the main person responsible for implementing new/upgrading systems and making sure
administrators are trained to the required standard.
Furthermore, there is then the opportunity to progress to a trouble-shooter role where you should be
extremely competent in every area of both hardware and software.
JOB RESPONSIBILITIES:
As an Installation & Support Engineer you will be required to:
? Carry out service calls
? Workshop duties including building of revaluation units
? Represent to the best of your ability
? Maintain the excellent working relationships has with its clients
? Understanding the requirement of the clients whilst carrying out repairs
? Making sure you maintain your company vehicle weekly - Lights, Tyres & Fluids
? Keeping stock within your van at the required level
Be flexible and prepared to take on additional tasks as and when required by other
departments
?
Be aware of Health and Safety requirements and ensure all procedures are observed for
both your own and our client's safety
?
? Install and configure new systems
? Deliver training to customers on both hardware and software.
JOB QUALIFICATIONS, SKILLS & EXPERIENCE:
Ability to co-ordinate and communicates with all interested parties, reporting feedback to
project managers and liaises directly with IT personnel onsite
?
? Desirable to have some understanding of the main MIS (SIMS, SEEMIS, CMIS)
Desirable to have some understanding of online payment providers (Parentpay, WIsepay,
Squid) and can install and support them.
?
Confidently deliver training to customers on all aspects of the cashless solution both
hardware and software
?
Can learn to complete all possible upgrades of software and hardware both remotely and
onsite including legacy equipment and can service/maintain this equipment.
?
Can undertake a number of software and hardware upgrades with potential for some data
matching being involved.
?
Desirable to have some knowledge of one or two specific fields for instance Vending
machines or pre-order kiosks
?
? Can complete all aspects of field service multiple calls, software and hardware upgrades.
Personal Characteristics:
? Work on your own and/or as part of a team
? Ability to handle clients professionally and often under pressure
? Good communications skills
? Be self-motivated and have a willingness learn
? Flexibility to work additional hours as and when required
? Be organised with sound time keeping
? Be responsive to customer needs/requests
? Trustworthiness and discretion when handling confidential information
? A smart appearance and professional manner
? Hold a clean and valid driving license.

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