DevOps Systems Support Engineer Permanent

1 month ago

Cheltenham, United Kingdom Sanderson Full time

**DevOps Systems Support Engineer**

**Location**: Cheltenham, Hybrid

**Salary**:Competitive, based on skillset & experience

**Clearance**:Must be a **Sole British National,** willing to go through **SC & DV Clearances**

This organisation are seeking a proactive, detail orientated & driven Systems Support Engineer to support a team of exceptional software engineers in their delivery of business critial projects for highly secure end customers.

This is an excitng opportunity to grow in a highly innovative and rapidly growing organisation.

**Responsibilities**

As part of a multi-disciplinary team, you will shape the role to your strengths and the areas you want to develop. Your responsibilities will include a combination of
- Maintain internal corporate services (hosted in AWS)
- Automate the provisioning of environments in AWS using technology that adopt (Terraform / Docker)
- Design and develop automation workflows
- Influence software development teams to adopt DevOps best practices
- Troubleshoot problems
- Participate in the Agile DevOps design, development, testing and release of new capabilities and features; with a focus on release and post-production support
- Be a part of the Care (Support) team, working to SLAs for our operational products
- Support the development of corporate Security Policy; ISO27001 compliance and change management, situation / disaster analysis
- Resolve second line support issues and, where necessary, liaise with clients, internal customers, and support partners in order to resolve these issues - you will be the face of the organisation and a key point of contact both internally and externally
- Security engineering infrastructure development (e.g. hardening security environment)
- Be a part of an occasional out-of-hours on call rota

**Skills**

**Essential**
- Linux administration (preferably RHEL/Centos)
- AWS EC2/EKS
- Network and firewall fundamentals (In AWS)
- Writing, maintaining and using helm charts to deploy to K8s/EKS

**Desirable**
- Gitlab, Jenkins, Git or Atlassian
- Knowledge of best practices and IT operations in an 'Always-Up, Always-Available' service.
- Knowledge of ITIL processes

If you're interested in the above and would like to have a conversation to learn more, please reach out to

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