IT Support Technician
6 days ago
Providing ICT management and support to staff and clients via telephone call /helpdesk software
**Your new company
**We are working with a very well respected local charity to recruit an ICT Technician to work at their head office and locations in the Humber area.
If you have just qualified and are looking to utilise your ICT skills that can really make a difference to those you support? Are you looking to learn and develop your skills in a forward thinking organisation? This might be the ICT role that you are lookingfor.
**Your new role
**We are searching for a motivated and enthusiastic Support Technician to join an award winning ICT Department to help support both clients and staff at multiple locations across a wide range of ICT hardware, software and services.
Responsibilities include
- providing ICT support services to a varied customer base of staff and clients.
- management of ICT support incident and requests logged via telephone call / via Helpdesk software ensuring the effective on-going operation of company functions through timely and efficient support of the IT systems.
Some of the Technologies you will be dealing with include:
- Windows 10 Desktops/laptops and Android/Apple mobile devices.
- User/device management (including Access Control, Active Directory, Mobile Device Management,Asset Management).
- The Microsoft Office 365 Application Stack (E-Mail, Teams, OneDrive, SharePoint etc) as well as enterprise Saas solutions
- Multi-Function printers, projectors, large display screens
**What you'll need to succeed**
- Demonstrable experience delivering customer focused ICT Support
- Experience of software and hardware support in a business environment
- Good verbal and written communication skills catering to users of varied ability
- Willing and able to fulfil all aspects of the role from analysing and fixing problems to documenting solutions and creating user knowledgebase articles
- Ability to travel between sites, have a full UK Driving Licence and access to a vehicle
**What you'll get in return**
- 6 weeks' paid annual leave (including bank holidays) increasing incrementally to 8 weeks
- Company health and wellbeing benefits package including employee assistance helpline and online discounts
- On-going professional development, including formal training and ongoing coaching and support.
- Workplace pension scheme
- Life assurance x 5 annual salary
**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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