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Veterinary Insurance Claims Processor

4 weeks ago

King's Lynn, United Kingdom Vets One Group Full time

Vets 1 Group is an independent, privately-owned Veterinary Practice based over two sites. We aim, and strive, to provide gold standard nursing care to our patient’s whilst ensuring our clients feel informed and supported. Utilising world class technology, and continuous training and development of our team, ensures a progressive approach. Effective use of talent, care, and attention to detail allows us to remain unparalleled.

The role involves processing our client’s insurance claims, liaising with both insurance companies and our client.

You will be required to:

- Manage and handle claims from initial notification through to final settlement
- Assess clinical history with good attention to detail
- Process insurance claims with a variety of pet insurance providers
- Deal with any queries arising from the claim process
- Maintaining accurate and timely records, files, to ensure data integrity and compliance with our GDPR requirements.
- Learn and understand the insurance process for a variety of pet insurance companies
- Liaise with our clients (the policyholder) to resolve any insurance queries & notify of any insurance deductions.
- Ensure all claims are being processed within a timely manner & liaising with insurance companies to assist with this
- Liaise with our veterinary surgeons to answer & clarify queries from insurance companies

You should have:

- Clinical knowledge to assist with the completion of pet insurance claims and clinical queries - would suit a qualified RVN
- Experience in a similar claims processing or handling role is desirable
- Confidence/experience in problem solving to resolve customer and clinical queries
- Ability to work as part of a team, supporting your colleagues to deliver excellent customer service
- Excellent time management skills and ability to plan your own workload with mínimal supervision
- Good communication skills both written and verbal and the ability to work flexibly in a fast-paced environment.
- Computer literate and ability to work with high accuracy and attention to detail

**Salary**: £20,000.00-£25,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Employee discount
- Free parking
- On-site parking
- Private medical insurance
- Sick pay

Schedule:

- Monday to Friday

**Experience**:

- Claims Processing: 1 year (preferred)

Work Location: One location

Application deadline: 07/03/2023

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