Technical Services

4 weeks ago

London, United Kingdom Page Personnel Property & Construction Full time

Technical Services - Estates Project Director - 12 Month Contract

The Technical Services - Estates Project Director will report directly to the Managing Director and will be accountable for the roll out of a centralised Helpdesk function and amalgamating a national portfolio of large student accommodation buildings.

**Client Details**

Our Client is a real estate and property investment trust and provider of on-campus residential and academic infrastructure. They have over 30,000 units in operation or under construction through long-term partnerships with UK universities. You will be basednationally due to the nature of the role and operating within their London head office twice weekly.

**Description**

Technical Services - Estates Project Director - 12 Month Contract

**Responsibilities**

Deliverables
- To create a blueprint of a Facilities Helpdesk function that can be utilised nationally
- Impliment strategic changes across the national portfolio to be able to support the centralised facilities helpesk function
- Design and integrate the infrastructure needed to effectively roll out a helpdesk function
- Coordinate the nationalisation of a disjointed regional portfolio and align the operations of each site to be working in union with the national focuses and strategies.
- Monitor progress of mobilisation plan and communicate with key business stakeholders to an agreed frequency
- Prepare regular internal reports for key business stakeholders identifying current and potential risk and opportunities
- Closely liaise with key stakeholders to ensure alignment of client values and behaviours.
- Manage the Project plan ensuring monthly milestones at met and reported on to the Operations Committee.
- Create new operating model and organisational design.

System
- Review existing business model and identify gaps in process and performance with a plan for each site.
- Prepare all process flows for centralisation of CAFM helpdesk including but not limited to:

- SLAs against sites for CAFM integration
- Work flow process for call logging, Job allocation, out of hours operations
- Competency matrix
- Scheduling for reactive works
- Suppliers work flow
- To ensure the national CAFM system is aligned
- Understand existing requirements at each site and produce individual plans that are then transformed into a regional plan.

**Profile**

Technical Services - Estates Project Director

**Criteria**
- Experience of successfully delivering and mobilising a national facilities Helpdesk Function
- Experience of managing a National Facilities Helpdesk
- Managed TFM funtions across a national portfolio
- Ability to create a Programme of works and managing large transformation projects
- Strong project management experience
- Ability to report against progress road maps and key performance indicators
- Effective and competent presenter and communicator at all levels
- The ability to communicate clearly both verbally and in writing with all levels within the organisation.
- Intuitive communicator who is able to interact effectively with diversely skilled colleagues, external consultants, and stakeholders.

**Job Offer

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