Travel Aftersales Customer Service

4 months ago


Altrincham, United Kingdom LoveitBookit Full time

LoveitBookit has a fabulous opportunity for travel industry professionals to join a multi award-winning cruise company and become part of their success story Now celebrating 10 years, the company has achieved phenomenal success from its passion and people.

As an Aftersales Customer Service Executive at LoveitBookit, you will work closely with the Customer Service Manager and the rest of the department to manage and ensure our customers receive the high level of service the company delivers with the cruise packages they have booked. You will have excellent attention to detail and enjoy communicating and looking after our customers.

**Roles and Responsibilities**:

- Answering calls from customers with queries about their booking, taking payments, general information etc
- Completing post-booking administration
- Completing changes to bookings
- Contacting customers with information about their booking
- Responsibility to complete post-sale activities required for the company
- Working independently and as a team to deliver

**Required Skills**:

- Enthusiastic individuals with a passion for the travel and cruise industry.
- Positive approach to problem solving with a can-do attitude.
- A good communicator with excellent verbal and written skills.
- A flexible individual who can work in a small team.
- Proficient computer skills with the ability to use Microsoft Excel
- Self-motivated.
- Attention to detail.
- Innovative and creative.
- Previous product experience in the travel sector is essential.

Pay: £26,000.00-£28,000.00 per year

**Benefits**:

- Company events
- Health & wellbeing programme
- Transport links

Schedule:

- Monday to Friday
- Weekend availability

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Travel Customer Service: 2 years (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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