Technical Support Assistant
3 days ago
**Hybrid Working: Tuesdays and one other day in the office, with 3 days from Home**
**Technical Support Assistant / Technical Support Engineer’s Core Duties**
- Handle customer requests from distributors, resellers and end users regarding technical issues and product questions.
- Resolve customer queries
- Recreate customer problems in-house and perform tests
- Pro-actively maintaining knowledge and updating themselves on all
- Develop and maintain files of correspondence and other technical support records.
- Attend occasional site visits and presentations as required.
- To provide regular and timely updates to customers about their pending case, liaising with all stakeholders involved.
- To submit technical escalations as per internal process to facilitate resolution to customers’ issues.
- To provide clear and complete monthly reports and take an active part in team meetings.
**Technical Support Assistant / Technical Support Engineer’s Key Skills**
- Fluency in German, French and English to business standards (verbal and written).
- Working knowledge of Computer Networks and a proficient knowledge of PC Architecture
- A minimum of 1 year’s previous experience in providing second level technical support by phone or chat
- Any other additional European language, Spanish or Italian an advantage
- Apple Mac & Linux OS basic knowledge
- Knowledge of Microsoft operating systems & Hardware experience
**Technical Support Assistant / Technical Support Engineer’s Key Experience**
- A minimum of 1 year’s previous experience in providing second level technical support by phone or chat
- Ideally A Level standard or equivalent
**_Are you enthusiastic about the Technical Support Assistant_ _job? Send us your CV in word format today_
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